Iridian C. Toledo Garcia
2020 Francis St
Summary
- Dynamic Learner Ambassador at Amazon.com Fulfillment Center, recognized for enhancing customer satisfaction through effective communication and mentoring. Leveraged strong computer technology skills to improve training outcomes, fostering a collaborative environment that boosted team productivity. Committed to operational excellence and staff development, ensuring adherence to best practices in office administration and training.
- Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 3 years.
- Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Learner Ambassador
Amazon.com Fulfillment Center
01.2019 - 11.2021
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Assisted team with operational policies and procedures to drive services.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided coaching and mentoring to employees.
- Analyzed and evaluated training effectiveness and program outcomes.
Education
High School Diploma -
John F. Kennedy High School
Winston-Salem, NCNo Degree - Nursing Assistant
Forsyth Technical Community College
Winston-Salem, NC06-2022
No Degree - Medical Unit Secretary
Forsyth Technical Community College
Winston-Salem, NC10-2021
Skills
- Computer technology
- Course planning
- First aid
- Online instruction
- New hire training
- Requisition processing
- Phone reception
- Letter writing
- Office correspondence
- Keyboarding skills
- Cross-functional communication
- Reception functions
- Office administration
- Call light response
- Medical record tracking
- HIPAA
Certification
- Licensed Nursing Assistant - 06/2022
- Language Certification Training - 10/2021
Languages
Spanish
Native or Bilingual
Timeline
Learner Ambassador
Amazon.com Fulfillment Center
01.2019 - 11.2021
High School Diploma -
John F. Kennedy High School
No Degree - Nursing Assistant
Forsyth Technical Community College
No Degree - Medical Unit Secretary
Forsyth Technical Community College