Summary
Overview
Work History
Education
Skills
Timeline
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Irene Taylor

Raleigh,NC

Summary

Dynamic and detail-oriented professional with a strong background in customer service, adept at problem resolution and time management. Proven ability to enhance customer satisfaction and streamline operations, leveraging critical thinking and effective communication skills to achieve organizational goals. Committed to maintaining high standards of quality and while utilizing attention to detail while promoting safety in all tasks.

Overview

14
14
years of professional experience

Work History

General Laborer

People Ready Staffing
01.2019 - 08.2022
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Performed general housekeeping and cleaning tasks.
  • Completed tasks efficiently for timely project completion within set deadlines.
  • Notified supervisors of defective equipment or material.
  • Increased productivity with effective communication and collaboration among team members.
  • Assisted team members with tasks that require group effort.
  • Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
  • Improved worksite safety by consistently adhering to established protocols and regulations.
  • Efficiently loaded and unloaded trucks with necessary materials for each project phase while adhering to proper lifting techniques.
  • Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
  • Maintained a safe work environment through regular site cleanups and adherence to safety protocols.
  • Assisted in concrete pouring activities to ensure proper leveling, finishing, and curing processes were followed.
  • Operated heavy machinery, such as forklifts and backhoes, to transport materials and assist in excavation efforts.

Donation Attendant

Goodwill Industries of Eastern Virginia
07.2011 - 05.2014
  • Sorted and performed quality control measures of hundreds of donated items.
  • Maintained organized and clean worksite.
  • Prepared shipments of five to six gaylords for transport to alternate locations.
  • Assisted in loading and unloading of transport trucks with the use of a pallet jack.
  • Collaborated with three team members to manage high-volume donation periods, maintaining order and efficiency.
  • Assisted donors with unloading items, ensuring proper handling of delicate or valuable donations.
  • Implemented inventory management techniques to optimize storage space utilization for incoming donations.
  • Maintained a clean and organized donation area to ensure safety and ease of access for donors.
  • Conducted initial quality assessments on donated items to determine suitability for resale or recycling.
  • Prepared tax receipts and accurately maintained log of received donations and donors.
  • Displayed excellent customer service when greeting customers and accepting donations.
  • Respectfully communicated with diverse population of volunteers and employees.
  • Coordinated with transportation teams for timely pick-up of large-scale donations from homes or businesses.
  • Promoted the organization's mission and educated donors on the impact of their contributions.

Driver

Uber
05.2025 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.

Education

Bachelor of Science - Biology

Norfolk State University
Norfolk, VA
05.2015

Skills

  • Problem-solving
  • Time management
  • Attention to detail
  • Critical thinking
  • Problem resolution
  • Customer service

Timeline

Driver

Uber
05.2025 - Current

General Laborer

People Ready Staffing
01.2019 - 08.2022

Donation Attendant

Goodwill Industries of Eastern Virginia
07.2011 - 05.2014

Bachelor of Science - Biology

Norfolk State University

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Irene Taylor