Irene Rohrer
Ayden
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
16
16
years of professional experience
Work History
General Manager
Speedway/7 Eleven
10.2015 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Customer Service Representative
Wilco Hess/ Speedway/7 Eleven
10.2008 - 10.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Science - Biotechnology
Pitt Community College
Winterville, NC12.2024
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Time Management
- Team Leadership
Timeline
General Manager
Speedway/7 Eleven
10.2015 - Current
Customer Service Representative
Wilco Hess/ Speedway/7 Eleven
10.2008 - 10.2015
Associate of Science - Biotechnology
Pitt Community College
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