Irene Patterson
Laurinburg
Summary
Dynamic professional with extensive experience as HBC/General Manager at Carlie C’s, excelling in operational management and customer relationship management. Proven track record in developing sales strategies that enhanced revenue and client satisfaction. Strong leadership skills complemented by a commitment to compliance and inventory control, driving market growth and team success.
Overview
28
28
years of professional experience
Work History
HBC/General Manager
Carlie C’s
Laurinburg
07.2019 - 05.2021
- Managed daily operations to ensure efficient store functioning.
- Collaborated with team to improve customer satisfaction ratings.
- Ensured compliance with health and safety regulations in all operations.
- Tracked monthly sales to generate reports for business development planning.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Developed service and sales strategies to improve retention and revenue.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Formed and sustained strategic relationships with clients.
- Forecasted customer demand to set prices or credit terms for goods or services.
Case Manager
Southeastern Community Services
Laurinburg
06.1993 - 06.2018
- Coordinated client assessments and developed personalized care plans.
- Facilitated communication between clients, families, and service providers.
- Monitored client progress and adjusted services as needed.
- Educated clients on available resources and benefits programs.
- Documented case notes and maintained accurate client records.
- Conducted follow-ups to ensure ongoing client engagement and satisfaction.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Monitored client progress through regular follow-up contacts.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Counseled clients on available resources within the community that could help meet their needs.
- Developed individualized care plans with input from clients and their families.
- Conducted home visits to assess the safety of living environments for clients.
- Assisted individuals with eligibility for available benefits.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Coordinated comprehensive care plans for clients to meet their individual needs.
- Evaluated program effectiveness and suggested improvements based on client outcomes.
- Utilized case management software and databases for efficient information tracking.
- Identified barriers to client success and developed strategies to overcome them.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Determined organizational policies regarding program eligibility, requirements and benefits.
- Prepared and maintained budgets, personnel records or training manuals.
- Assessed and identified service delivery challenges and opportunities within local area.
Education
High School Diploma -
Scotland High School
Laurinburg, NC05-1975
Human Services
Richmond Community College
Hamlet, NCSkills
- Operational management
- Customer relationship management
- Sales strategy development
- Compliance assurance
- Inventory management
- Team leadership
- Product costing
- Budgeting and cost control
- Consistently meet goals
- Loss prevention
- Budget coordination
- Inventory control
- Interpersonal skills
- Budget analysis
- Customer relations
- Profit and loss
- Market growth
- Client relations
Timeline
HBC/General Manager
Carlie C’s
07.2019 - 05.2021
Case Manager
Southeastern Community Services
06.1993 - 06.2018
High School Diploma -
Scotland High School
Human Services
Richmond Community College
Similar Profiles
Joseph HallmanJoseph Hallman
Plumbing Apprentice at Johnny C’s Plumbing & HeatingPlumbing Apprentice at Johnny C’s Plumbing & Heating
Yesenia ReyesYesenia Reyes
Housekeeping Supervisor at C’s Home ManagementHousekeeping Supervisor at C’s Home Management
James ClarkJames Clark
Produce Associate at Carlie C'sProduce Associate at Carlie C's
Sonya C SimmonsSonya C Simmons
Correctional Officer 1 at Scotland Correctional InstitutionCorrectional Officer 1 at Scotland Correctional Institution
Wilford LocklearWilford Locklear
Ironworker at Piedmont Maintenance ServiceIronworker at Piedmont Maintenance Service