IRENE MOORE
Concord,NC
Summary
To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work and communicate well with others. Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational and communication skills.
Overview
19
19
years of professional experience
Work History
Sales Supervisor
Ralph Lauren
04.2023 - Current
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Effectively coached team members to reach weekly and monthly sales goals.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Inspected merchandise for quality and arranged proper display location on floor.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Brand Ambassador
Ralph Lauren
11.2022 - 04.2024
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Lead Floorset Associate
H&M
12.2020 - 11.2022
- Greet customers and ascertain what each customer wants or needs
- Answer questions regarding the store and its merchandise
- Help customers try on or fit merchandise
- Exchange merchandise for customers and accept returns
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Collaborated with store management to execute floorset changes according to company standards.
- Contributed to a safe work environment by adhering to safety protocols during floorset installations.
Registrar Clerk
Bureau of Motor Vehicles
12.2018 - 10.2020
- Proficient in working with the Bass program and using the Qflow system
- Instruct Customers in the completion of driver's license application forms and other documents
- Perform inspections of new or used motor vehicles to verify the cost, age, weight and taxing district
- Verify the authenticity of documents such as foreign identification or immigration paperwork
- Issue commercial and noncommercial stickers and license plates
- Data entry and assist customers complete applications
Nurse Assistant
Menorah Park
11.2016 - 12.2018
- Clean rooms and change linens
- Turn and reposition bedridden patients, alone or with assistance, to prevent bedsores
- Observe patients' conditions, recording vital signs, and report changes to professional staff
- Provide patients with help walking, exercising, and moving in and out of bed
- Bathe, groom, shave, dress, or drape patients to prepare them for daily activities
Nurse Assistant
HCR ManorCare
08.2012 - 12.2016
- Clean rooms and change linens
- Turn and reposition bedridden patients, alone or with assistance, to prevent bedsores
- Observe patients' conditions, recording vital signs, and report changes to professional staff
- Provide patients with help walking, exercising, and moving in and out of bed
- Bathe, groom, shave, dress, or drape patients to prepare them for daily activities
Front desk receptionist
The Mosley Select Suites
11.2011 - 12.2014
- Performing all checkin and check out task
- Managing online and phone reservations
- Informing all customers about payment methods and verifying credit card data
- Welcoming guest upon their arrival and assigning rooms
- Provide information about hotel, available rooms, rates and amenities
- Respond to complaints in a timely and professional matter
- Liaise with housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guest's needs
Sales Associate
White House Black Market
05.2011 - 11.2011
- Greet customers and ascertain what each customer wants or needs
- Answer questions regarding the store and its merchandise
- Help customers try on or fit merchandise
- Exchange merchandise for customers and accept returns
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Describe merchandise and explain use, operation, and care of merchandise to customers
Sales associate
Express
09.2010 - 05.2011
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Greet customers and ascertain what each customer wants or needs
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
Shift supervisor
McDonald's
03.2006 - 01.2011
- Observe and evaluate workers and work procedures in order to ensure quality standards and service
- Compile and balance cash receipts at the end of the day or shift
- Count money and make bank deposits, as well record hourly income and control labor
- Assign duties, responsibilities, and workstations to employees in accordance with work requirements
- Resolve customer complaints regarding food service
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
- Train workers in food preparation, and in service, sanitation, and safety procedures
Education
High School Diploma -
COLLINWOOD HIGH SCHOOL
CLEVELAND, OH06.2009
Nursing Assistant Certification -
HEART TO HEART STNA TRAINING PROGRAM
CLEVELAND, OH11.2019
Skills
- Microsoft Office (Word, Outlook, Excel, PowerPoint)
- Active Listening
- Judgment and Decision Making
- Time Management
- Monitoring
- Speaking
- Critical Thinking
- Complex Problem Solving
- Instructing
- Learning Strategies
- Negotiation
- Public Safety and Security
- Customer and Personal Service
- Effective selling techniques
- Management Support
- Sales strategy development
- Motivational Skills
- Sales Training
Accomplishments
- Collaborated with Communities of Interest to bring together the Ralph Lauren community for Group fitness, fun and engagement
- volunteered on multiple occasions within the community at places such as Second Harvest Food bank and Harvest house
- Career Aspiration day winner. I was awarded a trip for an opportunity to explore career option within company and to encourage other on pursuing their passions with Ralph Lauren.
Timeline
Sales Supervisor
Ralph Lauren
04.2023 - Current
Brand Ambassador
Ralph Lauren
11.2022 - 04.2024
Lead Floorset Associate
H&M
12.2020 - 11.2022
Registrar Clerk
Bureau of Motor Vehicles
12.2018 - 10.2020
Nurse Assistant
Menorah Park
11.2016 - 12.2018
Nurse Assistant
HCR ManorCare
08.2012 - 12.2016
Front desk receptionist
The Mosley Select Suites
11.2011 - 12.2014
Sales Associate
White House Black Market
05.2011 - 11.2011
Sales associate
Express
09.2010 - 05.2011
Shift supervisor
McDonald's
03.2006 - 01.2011
High School Diploma -
COLLINWOOD HIGH SCHOOL
Nursing Assistant Certification -
HEART TO HEART STNA TRAINING PROGRAM
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