- I enjoy helping others and giving back to the community
- Music
- Volunteering
- Watching Movies and TV Shows
- Participating in cultural exchange programs and homestays
- Volunteering for community initiatives to give back to local communities and make a positive impact
- I love dancing! I dance tap, jazz, ballet, lyrical, and hip hop
- Blogging
- Enjoy creating and following travel blogs and vlogs
- Photography
- Road Trips
- I play volleyball!
- Fashion and Style
- I have a passion for photography and editing photos
- Martial Arts
- Swimming
- Documenting and sharing travel experiences
Inna Richardson
Winterville
Summary
Early-career professional with experience in reception, retail service, and volunteer support roles. Skilled in verbal and written communication, phone etiquette, recordkeeping, and scheduling. Focused on accurate data entry, responsive service, and efficient front-desk support that improves daily workflow.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Receptionist
East Carolina University Main Campus Student Center
Greenville, NC
08.2024 - Current
- Greeted students, visitors, and staff, directed inquiries to appropriate campus resources.
- Answered multi-line phone calls and relayed messages accurately to offices and departments.
- Scheduled appointments and reserved meeting spaces using campus office systems.
- Maintained front-desk records, logs, and visitor information with consistent accuracy.
- Processed incoming mail, packages, and deliveries for Student Center offices.
- Trained new front-desk staff on reception procedures, phones, and visitor protocols.
- Resolved customer problems and complaints.
Volunteer
ECU Health
Greenville, NC
06.2023 - Current
- Greeted patients and visitors, providing clear wayfinding support throughout the facility.
- Answered questions and directed calls, improving visitor access to information.
- Monitored waiting areas, offering comfort and support to patients and families.
- Followed infection control and safety procedures while serving in clinical environments.
- Maintained confidentiality and professionalism when interacting with patients, visitors, and staff.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Escorted patients to appointments, ensuring safe, courteous transport across multiple departments.
- Assisted staff with non-clinical tasks, maintaining efficient workflow during busy periods.
- Delivered mail, documents, and supplies to support daily unit operations.
Retail Sales Associate
Burlington
Greenville, NC
01.2024 - 08.2024
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Answered questions about store policies and addressed customer concerns.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Supported store management in planning and executing seasonal promotions and sales events.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Helped customers complete purchases, locate items, and join reward programs.
Retail Sales Associate
Aeropostale
Greenville, NC
06.2022 - 06.2023
- Assisted customers with product selection, sizing, and fitting room support
- Operated cash register and processed transactions accurately at POS
- Executed visual merchandising standards to support current store presentations
- Replenished floor merchandise and maintained organized stockroom inventory
- Maintained fitting rooms, sales floor, and checkout areas in clean condition
- Supported sales goals through suggestive selling and attentive service
- Followed loss prevention procedures while monitoring merchandise and customer activity
- Adapted quickly to opening, closing, and daily store operations
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Greeted customers and provided outstanding customer service.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customers to better uncover individual needs.
Education
Bachelor of Science - Biology
East Carolina University
Greenville, NC05-2028
High School Diploma -
South Central High School
Winterville, NC06-2024
Skills
- Front desk operations
- Telephone skills
- Telephone communication
- Data entry
- Recordkeeping
- Appointment scheduling
- Mail processing
- Call handling
- Time management
- Assistive communication
- Accurate record management
Certification
- CPR Certified
Interests
Extracurricular activities
- I play volleyball
- I love dancing
- I am part of the Native American Organization at East Carolina University
- I am part of the Asian Student Association at East Carolina University
- I also do martial arts
Timeline
Receptionist
East Carolina University Main Campus Student Center
08.2024 - Current
Retail Sales Associate
Burlington
01.2024 - 08.2024
Volunteer
ECU Health
06.2023 - Current
Retail Sales Associate
Aeropostale
06.2022 - 06.2023
Bachelor of Science - Biology
East Carolina University
High School Diploma -
South Central High School