Ingrid Hernandez Cruz
Red Springs
Summary
Detail-oriented Service Writer skilled in managing warranty claims and ensuring customer satisfaction through effective coordination between clients and technicians. Demonstrated expertise in customer service through serving food and drinks, enhancing guest experiences with strong communication and multitasking abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Automotive Service Writer
Best Tire & Auto
Lumberton
11.2022 - 11.2025
- Conveyed customer needs to service technicians to ensure precise repairs.
- Scheduled appointments and managed service workflow for efficient operations.
- Provided detailed estimates for repairs and maintenance services to customers.
- Guided customers through warranty claims process and clarified coverage options.
- Coordinated with technicians to address customer complaints and ensure satisfaction.
- Maintained a safe working environment by adhering to safety protocols at all times.
- Handled cash transactions accurately and efficiently.
waitress
Del sol Mexican restaurant
Lumberton
07.2022 - 07.2025
- Delivered exceptional customer service in fast-paced dining environment to enhance guest satisfaction.
- Took orders for food and drinks and delivered them to guests.
- Took orders and efficiently communicated special requests to kitchen staff, ensuring timely and accurate service.
- Ensured cleanliness and organization of dining area throughout shifts, contributing to a positive dining experience.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Managed cash register transactions and processed payments accurately.
- Assisted in training new waitstaff on restaurant procedures and menu items.
Education
High School Diploma -
Red Springs High Scool
Red Springs06-2020
Skills
- Automotive customer service
- Customer service
- Client communication
- Service coordination
- Warranty claims processing
- Warranty processing
- Estimating repairs
- Parts ordering
- Order management
- Documentation management
- Cash handling
- Safety compliance
- Problem-solving
- Customer engagement
Languages
Spanish
Full Professional
Certification
Phlebotomist Certification
Timeline
Automotive Service Writer
Best Tire & Auto
11.2022 - 11.2025
waitress
Del sol Mexican restaurant
07.2022 - 07.2025
High School Diploma -
Red Springs High Scool