INDYA GLOVER
Charlotte
Summary
Highly organized and proactive Administrative Assistant with a strong background in customer service, office coordination, and team support. Proven ability to manage front office functions, maintain accurate records, and provide excellent communication across teams. Known for multitasking in fast-paced environments, adapting quickly to new systems, and enhancing daily operations through problem-solving and strong attention to detail. Recently graduated with my associates in Business Administration and I have a passion for business operations and organizational efficiency.
Overview
6
6
years of professional experience
Work History
Box Build Technician
Cummins
North Charleston
10.2023 - Current
- Provide logistical and organizational support in a manufacturing environment, assisting with assembly and packaging of finished turbo products.
- Perform inventory-related tasks, including receiving, labeling, storing, and dispatching goods in line with company procedures.
- Accurately handle system transactions, ensuring records of incoming and outgoing shipments are maintained and reconciled.
- Support warehouse operations by optimizing space and maintaining clean, orderly workstations to meet safety and quality standards.
- Collaborate with team members to meet daily production goals and respond flexibly to changing priorities.
Customer Service Associate
T-Mobile
North Charleston
04.2021 - 12.2021
- Delivered exceptional customer service to a high volume of clients by handling inquiries, troubleshooting technical issues, and resolving complaints with a focus on first-call resolution.
- Educated customers on products, services, promotions, and account details, ensuring a positive and informed customer experience.
- Maintained accurate records of all customer interactions through CRM tools, supporting follow-up processes and service enhancements.
- Recognized for professionalism and ability to de-escalate tense situations with patience and empathy.
Retail Sales Associate
Kohl’s
North Charleston
08.2019 - 05.2020
- Provided front-line customer service support, greeting guests and assisting with merchandise location, returns, and purchases.
- Utilized point-of-sale (POS) systems to process payments, returns, and exchanges with high accuracy.
- Adapted to new retail technologies to meet customer needs, including mobile payment platforms and digital coupon applications.
- Balanced multiple responsibilities, including floor restocking, inventory checks, and maintaining a clean and appealing store layout.
- Ensured all customers received friendly and professional assistance, enhancing store loyalty and satisfaction.
Education
Associate of Arts - Business Administration And Management
Trident Technical College
Charleston, SC05-2025
High School Diploma -
Fort Dorchester High School
North Charleston, SC06.2021
Skills
- Office & Administrative Support
- Calendar & Schedule Management
- Document Preparation & Filing
- Customer Service & Relations
- Written & Verbal Communication
- Data Entry & Reporting
- Inventory Management
- Conflict Resolution & Problem Solving
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Task Prioritization & Multitasking
- CRM and POS System Proficiency
- Time Management & Organization
- Customer service
Additional Highlights
- Strong interpersonal and communication skills with the ability to collaborate across departments.
- Self-starter with a commitment to maintaining confidentiality and professionalism in office settings.
- Experience working in both corporate and customer-facing roles, bringing a versatile and adaptable approach.
Timeline
Box Build Technician
Cummins
10.2023 - Current
Customer Service Associate
T-Mobile
04.2021 - 12.2021
Retail Sales Associate
Kohl’s
08.2019 - 05.2020
Associate of Arts - Business Administration And Management
Trident Technical College
High School Diploma -
Fort Dorchester High School
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