India Kay Perez, QMHP
Charlotte,NC
Overview
10
10
years of professional experience
1
1
Certification
Work History
Member Inclusion & Outreach Specialist
Alliance Health
12.2021 - Current
- Educate community on Health Literacy, Medicaid Transformation, and ensure Member/Recipient access to timely, person-centered care
- Ensure Member/Recipient access to Community Resources, DSS, Ombudsman, and NC Enrollment Broker
- Support Members in determining and addressing barriers regarding Social Determinants of Health, while serving as resource for educational and training opportunities
- Support members in filing appeals and grievances regarding service rendered or requested
- Provide staff support for Consumer/Family Advisory Committee, Human Rights Committee, and Physical/Behavioral Health Trainings for Member/Recipients and community at large
- Measure impact services and supports have on quality of life for Members/Recipients served, through NCDHHS Surveys and Provider Executive Walk-Through
- Serve as liaison and/or peer support accompaniment to Members/Recipients identified through Care Plans for Community Inclusion Planning and Care Coordination Team Meetings
Crisis Hotline Advocate/Client Care Specialist
Safe Alliance Crisis Hopeline
Charlotte , North Carolina
11.2019 - Current
- First point of contact responding to all crisis calls, client, visitor, and volunteer, inquiries; providing direction, communicating shelter guidelines and polices, and maintaining safe and welcoming environment
- Manage multi-line phone system, utilizing trauma-informed model to provide crisis intervention, safety planning, wrap around resources, intake screening for services
- Complete lethality assessments, assist clients in navigating criminal justice system, as it relates to victimization, and coordinate connection of internal and external community resources
- Adhere to agency procedures concerning detailed client documentation, holistic client-centered care, and motivational interviewing
- Maintain professional communication with cross-program staff, accurate agency records, and critical incident reports
Case Manager
Safe Journey (Parents As Teachers)
02.2019 - 05.2021
- Provide, comprehensive, wrap-around services for 18-20 teen parents and their families
- Collaborate with school staff, human and community service providers to coordinate resources
- Educate parents on improved parenting behaviors and outcomes utilizing home visiting model
- Facilitate group events with focus in child development and post-secondary educational success
- Document case notes, child health, developmental screening outcomes, and family service plans
Check and Connect Coordinator
Communities In Schools Charlotte-Mecklenburg, Inc.
04.2017 - 02.2019
- Provided direct and collaborative support to case load of 20-30 students and their families
- Assessed student needs and coordinated implementation of student/family service plan
- Assessed, monitored, and tracked levels of engagement for target population using defined methodologies
- Collected, assessed, and interpreted data related to student academic outcomes and interventions
- Managed $2500 site budget to facilitate school programming and provide basic essentials for individual families
Transition Specialist - (QMHP-C)
Common Health Counseling Group
Richmond, Virginia
11.2016 - 04.2017
- Served as Intensive in Home Counselor helping clients navigate and overcome personal, social/behavioral problems affecting education and family relations
- Linked clients with external community programs and resources to ensure holistic care approach
- Created and regularly updated Individualized Service Plans, documented client activities and critical incidents
- Provided crisis de-escalation and psycho-educational activities that directly aligned with individualized Service plan
Site Coordinator
Communities In Schools of Richmond, Inc.
Richmond, Virginia
05.2016 - 04.2017
- Facilitated needs assessment and annual site operations plan to address school needs
- Managed process of recruiting, orienting, retaining, trained service providers, volunteers, and mentors
- Connected students and families with resources that addressed both academic and non-academic needs
- Tracked data for services provided to ensure school and student needs were adequately addressed
- Provided direct case management and intervention based services to at risk youth and their families
Out-of-School Time Coordinator
Communities In Schools of Richmond, Inc.
Richmond, Virginia
08.2014 - 04.2016
- Piloted After School Enrichment Program serving over 120 middle school youth
- Established best practices for daily operations, data collection, and data analyzation
- Led process of case management and coordination of wrap-around services for children and their families
- Staged interventions through therapeutic practices, as related to social-emotional and behavioral supports
Education
Bachelor of Science - Public Health
The University of North Carolina At Greensboro
Greensboro, NCSkills
- Case Documentation
- Conflict Resolution
- Crisis De-Escalation
- Client Centered Care
- Interpersonal Communication
- Motivational Interviewing
- Process Development
- Resource Optimization
- Trauma-Informed Care
Certification
- Basic Life Support (CPR-PRO/AED) and Basic First Aid - October 2021
- Cultural Competency in Health Care Training - March 2023
- Mental Health First Aid (Adult) - February 2022
- Mental Health First Aid (Child) - February 2022
- Health Literacy - September 2022
- HIPPA Privacy & Compliance Training - January 2022
- Pediatric, Adult, Child/Infant CPR/AED First Aid - October 2021
- QPR Suicide Prevention - February 2022
Timeline
Member Inclusion & Outreach Specialist
Alliance Health
12.2021 - Current
Crisis Hotline Advocate/Client Care Specialist
Safe Alliance Crisis Hopeline
11.2019 - Current
Case Manager
Safe Journey (Parents As Teachers)
02.2019 - 05.2021
Check and Connect Coordinator
Communities In Schools Charlotte-Mecklenburg, Inc.
04.2017 - 02.2019
Transition Specialist - (QMHP-C)
Common Health Counseling Group
11.2016 - 04.2017
Site Coordinator
Communities In Schools of Richmond, Inc.
05.2016 - 04.2017
Out-of-School Time Coordinator
Communities In Schools of Richmond, Inc.
08.2014 - 04.2016
Bachelor of Science - Public Health
The University of North Carolina At Greensboro
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