INDIA RICHARDSON
Walkertown
Summary
I am a motivated and empathetic Master’s-level Clinical Mental Health Counseling student at North Carolina A&T State University (GPA: 3.72). Inducted into Chi Sigma Iota (CSI), Counseling Academic & Professional Honor Society International. Developing a Person-Centered theoretical orientation with growing knowledge in CBT, multicultural counseling, and family systems. Seeking a practicum/internship placement to apply skills in crisis intervention, client assessment, and support for diverse populations.
Overview
6
6
years of professional experience
Work History
Client Service Teammate
Truist
12.2018 - 09.2020
- - Strengthened communication and problem-solving through client support.
- - Applied conflict resolution skills and maintained confidentiality.
- - Documented interactions and collaborated with team members to resolve concerns.
Trainer / Team Lead
APAC
04.2014 - 07.2015
- - Supervised and trained 18+ agents in communication and customer service.
- - Modeled empathy, patience, and professionalism in client interactions.
- - Developed leadership and mentoring skills transferable to counseling.
Education
M.S. - Clinical Mental Health Counseling
North Carolina A&T State University
Greensboro, NC12-2026
B.A. - Criminal Justice and Corrections, Minor: Psychology
North Carolina A&T State University
Greensboro, NC05.2024
Skills
- Counseling & Clinical: Crisis Intervention
- Client Assessment
- Treatment Planning
- Case Documentation
- Group Facilitation
- Knowledge of DSM-5
- Person-Centered & CBT Principles
- Soft Skills: Active Listening
- Empathy
- Cultural Competence
- Interpersonal Communication
- Advocacy
- Patience
- Conflict Resolution
- Report Writing
- Team Collaboration
- Technical: Microsoft Office Suite
- Google Workspace
Affiliations
- Chi Sigma Iota (CSI), Counseling Academic & Professional Honor Society International – Alpha Tau Omega Chapter, NC A&T
- Alpha Phi Sigma – Criminal Justice Honor Society, Eta Upsilon Chapter
- Alpha Sigma Lambda – Tau Upsilon Chapter
Timeline
Client Service Teammate
Truist
12.2018 - 09.2020
Trainer / Team Lead
APAC
04.2014 - 07.2015
M.S. - Clinical Mental Health Counseling
North Carolina A&T State University
B.A. - Criminal Justice and Corrections, Minor: Psychology
North Carolina A&T State University
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