India Johnson
Shelby
Summary
Self-motivated and experienced individual seeking employment in Store Management or CNA where my skills, experience, and abilities can be utilized to add value to an organization.
Compassionate professional in healthcare, particularly skilled in providing exceptional home care support. Known for productivity and efficiency in task completion, ensuring comfort and well-being of clients. Specialized skills include patient mobility assistance, basic medical monitoring, and personalized care plan adherence. Excel in empathy, communication, and patience, using these soft skills to enhance client satisfaction and trust.
Overview
18
18
years of professional experience
Work History
Home Health Aide
CenterWell Home Health
Lincolnton
10.2022 - Current
- Maintained records of patient care, progress or problems to report and discuss observations.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Educated patients and families on health care needs, conditions, and options.
- Recognized emergency situations and implemented appropriate procedures.
- Assisted clients with bathing, dressing and incontinence care.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Assisted with client personal care needs to foster independence and well-being.
CNA - Certified Nursing Assistant
Lincolnton Rehabilitation Center
Lincolnton
08.2021 - Current
- Worked in a nursing facility
- Provided for patients' physical and emotional needs
- Took vital signs regularly
- Cleaned rooms
- Assisted patients with daily routines: feeding, bathing, dressing, grooming, walking, exercising and ROM exercises
Multi-Unit Manager
Family Video
Shelby
05.2014 - 02.2021
- Multi-Unit Manager for three locations: Shelby and Lincolnton in NC and Spartanburg, SC
- Coordinated payroll, and maintained store retention numbers by developing and implementing high store standards and conditions to foster a professional working environment
- Achieved Company goals, and received good scores on all audits
- Ensured standards for quality, customer service, health, and safety were achieved
- Toured the sales floor regularly speaking with colleagues and customers to identify or resolve issues
- Ensured the store maintained effective customer communication and store merchandising
Salon Manager
J C Penney
Wilkesboro
02.2012 - 08.2013
- Interviewed, hired, trained and developed new talent
- Increased client retention in the salon by providing excellent customer service, ensuring standards of quality and safety, and maintaining a welcoming and comfortable atmosphere
- Mentored stylists based on Company goals and procedures
- Supported community involvement
Store Manager
It's Fashion
Shelby
10.2007 - 09.2011
- Promoted excellent customer service and marketing through effective merchandising
- Scheduled hours of work, interviewed, hired and trained associates by mentoring them to reach organizational goals
- Supervised loss prevention for the store, and implemented Company policies and procedures to deter losses
- Reviewed P & L reports in order to overcome any deficiencies and to implement corrective measures immediately
Education
Bachelor of Healthcare Administration - Health Administration
ECPI University
Virginia Beach, VA05-2027
License - CNA healthcare
College or a Technical or Vocational University School
Skills
- Leadership
- Recruiting
- Sales
- Time management
- Training and development
- Customer service
- Employee orientation
- Store management
- Marketing
- Patient care
- Regulatory compliance
- Clinical documentation
- Effective communication
- Goal setting
- Professionalism
Timeline
Home Health Aide
CenterWell Home Health
10.2022 - Current
CNA - Certified Nursing Assistant
Lincolnton Rehabilitation Center
08.2021 - Current
Multi-Unit Manager
Family Video
05.2014 - 02.2021
Salon Manager
J C Penney
02.2012 - 08.2013
Store Manager
It's Fashion
10.2007 - 09.2011
Bachelor of Healthcare Administration - Health Administration
ECPI University
License - CNA healthcare
College or a Technical or Vocational University School