Imari Leak
Troutman
Summary
I am a goal oriented individual with a pleasant personality and tenacity that knows no restrictions. A multifaceted individual and highly ambitious. Willing to meet and exceed expectations in any workplace.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Iredell Statesville School System
12.2019 - Current
- Instructed, tutored, and mentored individual students.
- Maintained day-to-day classroom management and discipline to promote learning.
- Completed documentation of attendance, grades, and other required details.
- Implemented prepared lesson plans in established classrooms.
- Maintained a safe and orderly classroom.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Teacher’s Assistant
Pressly Alternative School
09.2020 - 01.2022
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
- Provided timely feedback to students on their performance, allowing them to make adjustments as needed for continued improvement.
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Supported classroom activities, tutoring, and reviewing work.
Room Service Ambassador
Iredell Memorial Health Systems
11.2017 - 12.2018
- Delivered food, condiments, and silverware to guest rooms to fulfill guest orders.
- Supervised, trained and developed team members in accordance with company policies and procedures.
- Enhanced guest satisfaction by promptly delivering room service orders with a courteous and professional attitude.
- Restocked condiments, beverages, and utensils per expected use levels.
- Performed tasks pertaining to the transportation, preparation and setting up of delivery meals.
- Upheld standards of cleanliness, food handling and safety.
Call Center Operator
Lake Norman Security Systems
02.2017 - 11.2017
- Trained numerous new operators
- Answered customer telephone calls promptly and in an appropriate manner.
- Communicated with customers to assess and address their individual needs, providing them with timely and quality support.
- Logged call information and solutions provided into database.
Direct Care Staff
Realistic Change by Choice
05.2015 - 06.2017
- Direct care to residents ages 9-18 with behavioral and developmental disabilities
- Light housekeeping
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Administered resident's medications daily according to physician's chart Supervising behaviors of residents
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Safeguarded patients by closely monitoring their behavior and intervening during crises when necessary.
- Documented resident's behavior at the end of each day
- Assisted with personal hygiene tasks for improved health and dignity of patients.
Cashier
Food Lion
05.2012 - 05.2015
- Restocked and organized merchandise in front lanes.
- Encouraged development of new cashiers with positive reinforcement.
- Resolve customer complaints, guide them and provide relevant information
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Greeted customers entering store and responded promptly to customer needs.
Secretary Assistant
North Carolina A&T University
- Managed office supplies, organization and upkeep.
- Scheduled all appointments.
- Screened telephone calls and forwarded them to the appropriate departments.
- Maintained appropriate filing of professional documentation.
- Handled sensitive information discreetly, maintaining confidentiality when managing student files.
- Maintained daily report documents, memos and invoices.
- Worked with Microsoft Programs including: Word, Excel and PowerPoint
- Completing all tasks instructed by Secretary
Education
High School Diploma -
Statesville High School
Statesville, NC01.2011
Bachelor of Science - Psychology
North Carolina A&T University
Greensboro, NCCertificate (in Progess) - Medical Coding
AAPC
Skills
- Effective communication skills
- Strong organizational skills
- Effective verbal communication
- Medical terminology
- Data entry
- Adaptable
- Relationship building and management
Certification
- CPC - Certified Professional Coder (in progress)
Timeline
Teacher’s Assistant
Pressly Alternative School
09.2020 - 01.2022
Substitute Teacher
Iredell Statesville School System
12.2019 - Current
Room Service Ambassador
Iredell Memorial Health Systems
11.2017 - 12.2018
Call Center Operator
Lake Norman Security Systems
02.2017 - 11.2017
Direct Care Staff
Realistic Change by Choice
05.2015 - 06.2017
Cashier
Food Lion
05.2012 - 05.2015
Bachelor of Science - Psychology
North Carolina A&T University
Secretary Assistant
North Carolina A&T University
High School Diploma -
Statesville High School
Certificate (in Progess) - Medical Coding
AAPC
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