Imani McDonald
Greensboro
Summary
Dedicated service worker with exceptional skills in prioritizing and multitasking in a fast-paced work environment. Thrives both independently and as part of a team, consistently achieving personal and business goals. Recognized for effectively handling escalated customer support issues with a friendly and efficient approach, ensuring maximum customer satisfaction. Highly adaptable and personable, maintaining a calm, optimistic, and composed attitude in stressful situations. Passionate about serving others, constantly striving to be knowledgeable and exceed expectations. Extensive experience working in diverse environments and consistently delivering high-quality results.
Overview
5
5
years of professional experience
Work History
Intramural Sports Official
Campus Recreation Center
10.2024 - Current
- Supported event success with efficient setup and breakdown of game equipment and facilities as needed.
- Promoted good sportsmanship among players through consistent enforcement of conduct policies.
- Contributed to a positive atmosphere by engaging with players during down times and offering encouragement during play.
- Continuously improved officiating skills through ongoing training sessions, workshops, and mentorship opportunities.
- Maintained accurate game records for league standings, player statistics, and game results.
- Kept track of time and scores during games
- Enhance participant satisfaction by promptly addressing concerns or issues related to gameplay or facility conditions.
Warehouse Associate
Amazon Fulfillment Center
06.2023 - 08.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
Warehouse Package Handler
Fed Ex Ground
12.2022 - 01.2023
- Assisted in loading delivery trucks with prepared packages
- Resolved conveyor system issues by clearing jams and blockages
- Scanned and sorted packages according to destinations and service type using handheld scanner
- Sorted packages to appropriate slide, line or belt for final distribution
- Palletized boxes to increase movement and shipment efficiency
- Collaborated with other movers when loading large equipment to prevent potential accidents
- Placed bins, carts and containers in convenient locations to assist with loading efficiency
Customer Service Associate
Michaels Craft Store
11.2021 - 04.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Addressed inquiries, resolved customer issues and managed customer relations
- Handled deliveries and tended to customer package issues
- Educated customers on special pricing opportunities and company offerings
- Trained new hires on products and services, best practices and protocols to uphold company standards
- Improved customer service wait times to mitigate complaints
- Front-end worker who upheld quality, cleanliness, and order inside of the workplace
Photography Assistant
Nikia Williams Photography
12.2020 - 06.2021
- Ensured that clients were well taken care of, stress-free, and prepared for shoots
- Set up lights, backdrops and props for shoots and events
- Collaborated with clients to plan shoots and boost satisfaction with photos
- Planned and obtained original shots using innovative thinking and new techniques
- Performed maintenance tasks to keep equipment working properly
Customer Service Cashier
Harris Teeter
06.2020 - 06.2021
- Greeted customers and responded to informational requests
- Built loyal clientele through friendly interactions and consistent appreciation
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
- Refilled and rotated items on shelves to maintain well-stocked inventory, as well as cleanliness and presentation
- Bagged, boxed or gift-wrapped sold merchandise per customer's request
- Answered phone calls to assist customers with questions and orders
- Kept check-out areas clean, organized and well-stocked to maintain attractive store
Education
No Degree - Criminal Justice
North Carolina A&T State University
Greensboro, NC05-2026
High School Diploma -
Millbrook High School
Raleigh, NC06.2022
Skills
- Problem Resolver
- Efficient
- Responsible
- Communicative
- Receptive
- Accommodating
- Candid
- Enthusiastic
- Level-headed
- Teamwork and cooperation
- Flexible
- Certified in Microsoft Word and PowerPoint
Timeline
Intramural Sports Official
Campus Recreation Center
10.2024 - Current
Warehouse Associate
Amazon Fulfillment Center
06.2023 - 08.2023
Warehouse Package Handler
Fed Ex Ground
12.2022 - 01.2023
Customer Service Associate
Michaels Craft Store
11.2021 - 04.2022
Photography Assistant
Nikia Williams Photography
12.2020 - 06.2021
Customer Service Cashier
Harris Teeter
06.2020 - 06.2021
No Degree - Criminal Justice
North Carolina A&T State University
High School Diploma -
Millbrook High School
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