Imagine Rouse
Greensboro
Summary
Analytical and perceptive Claims Analyst known for high productivity and efficient task completion. Specialized in claims processing, data analysis, and regulatory compliance which ensure accuracy and swift resolutions. Excel in problem-solving, communication, and negotiation to facilitate effective interactions with claimants. Navigate complex claim scenarios with ease, focusing on delivering optimal outcomes.
Overview
6
6
years of professional experience
Work History
Claims Analyst
Metlife
Cary
04.2025 - Current
- Provided guidance to customers regarding their rights and obligations under policy terms.
- Collaborated with internal teams to resolve claim disputes and inquiries.
- Conducted secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions.
Customer Relations Manager Trainee
Best Buy
05.2022 - 04.2025
- Facilitated team discussions about ways to improve the company's overall approach to managing customer relations.
- Mentored junior team members and managed employee relationships.
- Delivered solution-based strategies to customers to solve pending issues on accounts.
- Collaborated with marketing to improve customer engagement strategies.
Lab Assistant
Lab Corp
Mebane
02.2020 - 10.2020
- Trained new technicians on lab procedures and best practices, fostering a collaborative work environment
- Collaborate with lab supervisors to streamline inventory management and improve laboratory efficiency, contributing to reliable service deliver
- Completed data entry tasks within specified timeframes.
- Verified accuracy of data entry into company systems.
Education
A.A - Psychology
Pitt Community College
Winterville, NCSkills
- Escalation management
- CRM software proficiency
- Call center experience
- Data Entry
- SaaS Customer Success
- Policy interpretation
- Claims analysis
- Employee training
Timeline
Claims Analyst
Metlife
04.2025 - Current
Customer Relations Manager Trainee
Best Buy
05.2022 - 04.2025
Lab Assistant
Lab Corp
02.2020 - 10.2020
A.A - Psychology
Pitt Community College