Ilayali Valdez
Elizabeth City
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Outstanding computer literacy, and a solid team player with a positive demeanor, and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction, and contribute to company success.
Overview
9
9
years of professional experience
Work History
City Carrier Assistant
United States Postal Service, USPS
Elizabeth City
10.2024 - Current
- Delivered mail and packages to designated addresses efficiently.
- Assisted customers with inquiries and provided postal information.
- Operated postal vehicles to transport mail safely between locations.
- Adhered to safety protocols during all operational activities.
- Collaborated with team members to ensure timely service delivery.
- Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
- Provided exemplary services to customers by being pleasant and engaging and offering to assist with mail-related concerns.
- Organized packages in route sequence and delivered to correct addresses.
- Prepared mail in sequence of delivery for optimal productivity.
- Adhered to all USPS policies and procedures when performing job duties.
- Operated hand-held scanners to track packages during delivery process.
- Acquired customer signature for registered and insured mail.
- Ensured compliance with all safety regulations while operating motor vehicle.
- Loaded mail onto trucks according to established procedures.
Assistant Deli Manager
Harris Teeter
Kill Devil Hills
09.2022 - 03.2023
- Assisted in managing daily deli operations and staff scheduling.
- Trained new employees on food safety and customer service standards.
- Oversaw inventory management and restocking of deli products.
- Collaborated with vendors to ensure timely delivery of supplies.
- Maintained cleanliness and organization of the deli area.
- Handled customer inquiries and resolved complaints effectively.
- Supported promotional activities and product displays in the deli section.
- Implemented efficient processes for food preparation and service quality.
- Supervised deli staff, ensuring proper customer service and food safety practices were followed.
- Resolved customer complaints in a professional manner while keeping management informed of any issues or concerns.
- Performed regular checks on equipment such as slicers, scales and ovens to ensure they were operating safely and efficiently.
- Maintained a clean and organized work environment by adhering to established cleaning procedures and following safety guidelines when handling food products.
Cleaning Associate
Blanca's Professional Cleaning Service
Aydlett
01.2022 - 08.2022
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Supervised supplies in inventory and submitted reorder requests.
- Organized and used industrial cleaning products following strict safety procedures.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
Assistant Manager
La Pizza Loca
Pomona
10.2019 - 06.2020
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Bar Manager
No Name Pizza And Subs
Morehead City
01.2017 - 09.2019
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Improved customer service rankings by resolving issues quickly and accurately.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Consulted with managers to organize special events and promotions.
Education
No Degree - Music
Texas A&M International University
Laredo, TXNo Degree - Autocad Architecture
Texas State Technical College
Harlingen, TXNo Degree - Computer Science And Programming
Phoenix University Online
OnlineNo Degree - HTML5, Python, SQL, Flask, CSS, Javascript
Coding Dojo
RemoteSkills
- POS systems and ordering platforms
- Upselling strategies
- Customer needs assessment
- Conflict resolution
- Telephone etiquette
- Data confidentiality
- Effective communication
- Typing speed 120 wpm
- Programming languages: HTML, CSS, JavaScript
Languages
- English, Native or Bilingual
- Spanish, Native or Bilingual
- French, Limited Working
Languages
English
Professional
French
Limited
Spanish
Professional
Timeline
City Carrier Assistant
United States Postal Service, USPS
10.2024 - Current
Assistant Deli Manager
Harris Teeter
09.2022 - 03.2023
Cleaning Associate
Blanca's Professional Cleaning Service
01.2022 - 08.2022
Assistant Manager
La Pizza Loca
10.2019 - 06.2020
Bar Manager
No Name Pizza And Subs
01.2017 - 09.2019
No Degree - Music
Texas A&M International University
No Degree - Autocad Architecture
Texas State Technical College
No Degree - Computer Science And Programming
Phoenix University Online
No Degree - HTML5, Python, SQL, Flask, CSS, Javascript
Coding Dojo
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