Ikajzhion Mitchell
Raleigh,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Provider Contact Service Representative
Blue Cross NC
02.2022 - Current
- Communicate healthcare benefits and eligibility details to healthcare providers
- Investigate and communicate medical claim payment and processing details to healthcare providers
- Conduct research and direct claims to the appropriate department for adjustments
- Interinsurance carrier communication for claims coordination and processing
- Collect and transmit medical records
- Communicate appeal and inquiry decisions to the provider upon request
- Provided training to newly hired Customer Service Representatives
- Managing and Sustaining Claims Inventory.
Intern
Duke Superfund
05.2021 - 07.2021
- Attended community advisory board meetings.
- Analyzed problems and worked with teams to develop solutions.
- Prepared project presentations and reports to assist senior staff.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
Online Grocery Shopper
Walmart
11.2020 - 05.2021
- Stage products in the correct temperature areas, follow special requests for each customer, relay order information to customers, and maintain the cleanliness of an online grocery area.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked the app regularly to identify changes.
Intern
Partnership Effort, Advancement of Children's Health, PEACH
02.2021 - 04.2021
- Managed webinars and assisted with office responsibilities.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared project presentations and reports to assist senior staff.
- Provided project progress updates and proposed solutions to issues.
Home Health Aide
Caring Hands
05.2018 - 08.2019
- Monitored patient condition by observing physical and mental condition, intake and output, and exercise
- Assisted patients with dressing, grooming, and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Education
Bachelor of Science - Public Health Education
North Carolina Central University
Durham, NC05.2021
Skills
- Proficiency in ICD-9 codes and Current Procedural Terminology
- Exceptional attention to detail and precision in data entry
- Project coordination
- Verbal Communication
- Written Communication
- Customer Service
- Time Management
- Microsoft Office
- Analytical and Critical Thinking
- Project Planning
Timeline
Provider Contact Service Representative
Blue Cross NC
02.2022 - Current
Intern
Duke Superfund
05.2021 - 07.2021
Intern
Partnership Effort, Advancement of Children's Health, PEACH
02.2021 - 04.2021
Online Grocery Shopper
Walmart
11.2020 - 05.2021
Home Health Aide
Caring Hands
05.2018 - 08.2019
Bachelor of Science - Public Health Education
North Carolina Central University
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