Iglori Alayon
Clayton
Summary
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Overview
14
14
years of professional experience
Work History
Owner / City Operation Manager
I Alayon Logistic LLC
04.2021 - 01.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Income Maintenance II * Medicaid Rectifications
Johnston County NC Government
09.2019 - 03.2021
- Streamlined workflow for increased efficiency through effective communication with team members and clients.
- Implemented organizational systems for managing case files, resulting in more efficient access to information when needed.
- Assisted clients in understanding complex policies and procedures related to income maintenance benefits, helping them make informed decisions about their eligibility options.
- Demonstrated flexibility in adapting to changing policies or procedures within the income maintenance field while maintaining consistent performance levels.
- Ensured client confidentiality through strict adherence to privacy policies when handling sensitive personal information.
- Case Management
- Determined if applicants met eligibility for public assistance programs.
Income Maintenance II * FNS Eligibility
Nash County NC Government
03.2019 - 08.2019
- Case Management
- Ensured compliance with state and federal regulations by staying current with policy changes and updates.
- Maintained strict confidentiality regarding sensitive client information according to established guidelines and regulations.
- Streamlined workflow for increased efficiency through effective communication with team members and clients.
- Implemented organizational systems for managing case files, resulting in more efficient access to information when needed.
- Assisted clients in understanding complex policies and procedures related to income maintenance benefits, helping them make informed decisions about their eligibility options.
- Demonstrated flexibility in adapting to changing policies or procedures within the income maintenance field while maintaining consistent performance levels.
Income Maintenance II * Medicaid Eligibility
Durham County NC Government
07.2018 - 03.2019
- Utilized advanced computer systems to track applicant data, generating accurate reports for internal review as needed.
- Achieved timely resolution of cases, conducting comprehensive reviews and maintaining close communication with applicants.
- Streamlined application processing for increased efficiency by implementing a well-organized case management system.
- Reduced errors in eligibility decisions with meticulous attention to detail and thorough documentation of applicant information.
- Enhanced Medicaid eligibility determinations by thoroughly analyzing applicants'' financial and personal information.
- Managed high caseloads efficiently, prioritizing tasks effectively and utilizing time-management skills to meet deadlines consistently.
Patient Assistance Program Coordinator /Patient Care Coordinator
Lincoln Community Health Center
06.2013 - 07.2018
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Created comprehensive reports on program progress, presenting findings to stakeholders and adjusting strategies as needed.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Facilitated programming by coordinating resources and deliverables between departments.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
Community Educator
Quality Care Solutions Inc
08.2017 - 03.2018
- Offered parenting classes that fostered improved family dynamics, promoting healthier households within the community.
- Collaborated with fellow educators to share best practices, optimizing instructional approaches across programs.
- Gave public talks on importance of health education and specific disease prevention and treatment strategies.
- Taught health education classes for community workers and members of public.
- Participated in community outreach activities to promote health education initiatives.
- Maintained accurate and complete records to document program activities and outcomes.
Bi-lingual Call Center Representative
Xerox
10.2009 - 06.2011
- Provided exemplary customer service by consistently meeting quality assurance metrics set forth by management teams across multiple departments.
- Established trusting relationships with key clients through attentive service delivery over extended periods of time.
- Streamlined data entry tasks by implementing time-saving strategies, contributing to faster processing times for customer requests.
- Delivered prompt service to prioritize customer needs.
- Increased efficiency in handling customer inquiries by maintaining organized records of call logs and notes for easy access during future interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Education
Associate of Science - Business Administration And Management
Caribbean University
Dominican Republic08-2007
High School Diploma -
Ramon Emilio Jimenez High School
Dominican Republic08-1992
Bachelor of Science - Business Administration
Wake Technical Community College
Raleigh, NC05-2027
Skills
- Customer relations
- Small business operations
- Verbal and written communication
- Project management
- Business management
- Financial management
- Marketing
- Business administration
- Service quality assurance
- User experience enhancement
- Attention to detail
- Scheduling
- Social media control
- Relationship building
Languages
Spanish
Native or Bilingual
Timeline
Owner / City Operation Manager
I Alayon Logistic LLC
04.2021 - 01.2024
Income Maintenance II * Medicaid Rectifications
Johnston County NC Government
09.2019 - 03.2021
Income Maintenance II * FNS Eligibility
Nash County NC Government
03.2019 - 08.2019
Income Maintenance II * Medicaid Eligibility
Durham County NC Government
07.2018 - 03.2019
Community Educator
Quality Care Solutions Inc
08.2017 - 03.2018
Patient Assistance Program Coordinator /Patient Care Coordinator
Lincoln Community Health Center
06.2013 - 07.2018
Bi-lingual Call Center Representative
Xerox
10.2009 - 06.2011
Associate of Science - Business Administration And Management
Caribbean University
High School Diploma -
Ramon Emilio Jimenez High School
Bachelor of Science - Business Administration
Wake Technical Community College
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