Chakara Johnson
Mooresville
Summary
I started this profession by being a day-to-day substitute. I have subbed for all grades and subjects at least three times. After my first few years of subbing, teachers would request me to the point that I would have my schedule filled for months in advance. Finally, after around four years of subbing, principals begin asking me to do long-term positions, especially for Sped/EC Math. I would teach high school special education math for the last few years before relocating to North Carolina. I started out as a substitute teacher in North Carolina before being hired to teach math at ICAAS for three years. This has led me to have experience with developing comprehensive math curricula tailored to middle school students' needs. I utilize innovative teaching methods to enhance student engagement and comprehension. I also foster collaborative classroom environments and help students achieve measurable improvements in their performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Middle School Math Teacher
Iredell Charter Academy of the Arts and Science
11.2022 - 05.2025
- Developed engaging lesson plans aligned with curriculum standards to enhance student understanding of mathematical concepts.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Implemented differentiated instruction strategies to meet diverse learning needs of students in a classroom setting.
- Utilized technology tools, such as interactive whiteboards and educational software, to facilitate math instruction and student engagement.
- Assessed student performance through formative and summative evaluations, providing timely feedback to support academic growth.
- Led parent-teacher conferences to discuss student progress, addressing concerns and promoting collaborative strategies for improvement.
- Developed strong parent-teacher relationships through consistent communication, resulting in better support for student needs.
- Incorporated differentiated instruction strategies into lesson planning to accommodate diverse learning styles and abilities.
- Adjusted teaching strategies to meet diverse requirements of individualized support plans.
- Kept classroom organized, clean and safe for students and visitors.
- Utilized assessment data to inform instructional decisions, targeting areas of weakness for improvement efforts.
Substitute Teacher K-12
Monongalia County Schools
09.2016 - 05.2022
- Delivered engaging lessons across K-12 curriculum, adapting to diverse student needs and learning styles.
- Managed classroom behavior effectively, fostering a positive and inclusive learning environment.
- Collaborated with permanent teachers to ensure continuity of instruction and support student learning goals.
- Developed and implemented lesson plans aligned with state standards, ensuring educational consistency during teacher absences.
- Assessed student progress through formative and summative evaluations, providing tailored feedback for improvement.
- Utilized technology tools to enhance instructional delivery and engage students in active learning experiences.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted students in mastering subject material and preparing for tests.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
Deposit Services Customer Service Representative
Teletech USAA
08.2021 - 11.2021
- Responded to requests and calls from members related to member specific programs and products.
- Identified and responded to member's needs based on designated procedures of account/member.
- Made attempts to resolve issues and deescalate issues of irate or dissatisfied members.
- Escalated calls to supervisor when necessary and appropriate.
- Responded to requests for assistance and/or possible processing of credit card authorizations.
- Maintained and updated member information as necessary.
- Performed member specific duties as necessary and required by program/account.
Customer Service Representative
Teleperformance
06.2020 - 11.2020
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones, chat, and email services to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, or exchanges as well as escalate lost deliveries.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Place or cancel orders.
- Answer questions about warranties or terms of sale.
- Act as the company gatekeeper.
- Suggest solutions when a product malfunctions.
- Handle product complaints.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Sell products and services.
- Utilize computer technology to handle high call volumes.
- Work with customer service manager to ensure proper customer service is being delivered.
- Close out or open call records.
- Compile reports on overall customer satisfaction.
- Read from scripts.
- Handle changes in policies or renewals.
Express Temp
Express Employment Professionals
07.2016 - 07.2019
- As a temp agent, I am temporarily referred to jobs to fulfill whatever duties each employer expresses a need to fill. Temp agents have to be flexible, fast learners who are willing to take on new positions. While there I worked in various positions including banquet serving, customer service, crowd management, housekeeping, warehouse work, assistant positions.
Education Outreach Coordinator Services Volunteer
LifeBridge AmeriCorps
08.2015 - 08.2016
- Developed and implemented educational programs to enhance community engagement and awareness.
- Collaborated with organizations throughout the entire state to streamline outreach efforts and maximize resource utilization.
- Coordinated training sessions for volunteers, fostering skill development and enhancing program delivery.
- Managed relationships with stakeholders, ensuring alignment of educational initiatives with community needs.
- Coordinated and participated in community service projects, such as beautification efforts and artwork.
- Uploading audio and asset commands to www.remediableness.org for their "This Week in West Virginia History" segment, keeping each story up-to-date on a weekly basis.
- Facilitated workshops that promoted educational resources, increasing accessibility for underserved populations.
- Actively participated in professional development opportunities to maintain knowledge of current trends and best practices in educational outreach.
Community Outreach Coordinator Volunteer
Energy Express - AmeriCorps
06.2015 - 08.2015
- Developed and implemented community outreach programs to enhance engagement and awareness.
- Coordinated events with local organizations to foster partnerships and increase resource availability.
- Managed communication strategies across multiple platforms to promote initiatives effectively.
- Led volunteer training sessions to ensure alignment with organizational goals and mission.
- Evaluated program effectiveness through surveys and feedback, driving continuous improvement efforts.
- Collaborated with stakeholders to identify community needs and tailor outreach efforts accordingly.
- Advocated for underrepresented populations within the community, ensuring their voices were heard when shaping organizational policies or planning new programs.
- Strengthened relationships with community partners through regular communication and collaboration on joint initiatives.
- Built a robust network of professional contacts who could be leveraged for resource sharing or collaborative ventures in support of community outreach objectives.
Substitute Teacher
McDowell County Board of Education
11.2013 - 06.2015
- Implemented classroom management strategies to maintain a positive learning environment.
- Adapted lesson plans to meet diverse student needs and learning styles.
- Facilitated engaging educational activities that encouraged student participation.
- Collaborated with permanent staff to ensure continuity of instruction during absences.
- Developed effective communication with students, parents, and faculty regarding progress and behavior.
- Monitored student performance and provided constructive feedback to support academic growth.
- Assessed classroom dynamics regularly to identify areas for improvement in instructional methods.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
Education
Bachelor of Multidisciplinary Studies - Communication Studies, Sociology, Studio Art
West Virginia University
Morgantown, WV08.2012
Skills
- Lesson planning
- Classroom management
- Problem-solving skills
- Mathematical proficiency
- Verbal and written communication
- Individualized instruction
- Team collaboration
- Documentation skills
- Parent-teacher collaboration
- Student mentoring
Certification
- Substitute Teacher Certification
- August 2016 to July 2022
- Substitute teacher training that prepares substitute teachers to stand in for teachers of all grades, K-12.
Timeline
Middle School Math Teacher
Iredell Charter Academy of the Arts and Science
11.2022 - 05.2025
Deposit Services Customer Service Representative
Teletech USAA
08.2021 - 11.2021
Customer Service Representative
Teleperformance
06.2020 - 11.2020
Substitute Teacher K-12
Monongalia County Schools
09.2016 - 05.2022
Express Temp
Express Employment Professionals
07.2016 - 07.2019
Education Outreach Coordinator Services Volunteer
LifeBridge AmeriCorps
08.2015 - 08.2016
Community Outreach Coordinator Volunteer
Energy Express - AmeriCorps
06.2015 - 08.2015
Substitute Teacher
McDowell County Board of Education
11.2013 - 06.2015
Bachelor of Multidisciplinary Studies - Communication Studies, Sociology, Studio Art
West Virginia University
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