Ian Schofield
Charlotte,NC
Summary
Work-driven 21 year old with a background in a multitude of varying fields. More than 3 totaled years of team leading with excellent troubleshooting, customer service and analytics skills coupled with more than 2 years of experience as a bartender/server. Exceptional skills in customer communication, ensuring customer satisfaction as needed.
Overview
4
4
years of professional experience
Work History
Team Supervisor
Shaw's Grocery Store
08.2022 - 07.2023
- Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.
- Developed, recommended and implemented measures to improve performance, quality and career path for staff members using productivity incentives
- Engaged customers and provided very high level of service and support, helping find desired products and items.
Customer Service Supervisor
BJ's Wholesale
04.2019 - 03.2021
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Maintained awareness of basic HR laws and regulations and kept up-to-date with company policies.
- Managed breaks for all frontline team members to using prioritization tools
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Bartender/Waiter
Feng's Asian Cuisine
12.2021 - 09.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Built relationships with new vendors to manage promotional events
- Applied critical time management/prioritization to ensure customer satisfaction
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Skills
- Customer Service
- Bilingual (Spanish)
- Staff Training
- Corrective Actions
- Prevention Strategies
- Time Management/Critical thinking
Timeline
Team Supervisor
Shaw's Grocery Store
08.2022 - 07.2023
Bartender/Waiter
Feng's Asian Cuisine
12.2021 - 09.2022
Customer Service Supervisor
BJ's Wholesale
04.2019 - 03.2021
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