Ian Robinette
Franklinton
Summary
Results-driven sales representative with proven expertise in customer engagement and product knowledge. Skilled in objection handling and relationship building, consistently achieving sales targets through effective communication.
Overview
6
6
years of professional experience
Work History
Phone Sales Representative
Premium Wireless
Wake Forest, NC
11.2025 - Current
- Engaged customers through effective phone communication to promote wireless products and services.
- Assisted in managing customer inquiries, resolving issues, and providing tailored solutions.
- Demonstrated product knowledge to educate clients on features and benefits of mobile plans.
- Achieved sales targets by utilizing persuasive techniques and building rapport with customers.
Cart Attendant
Sam's Club
Wake Forest, NC
02.2025 - 10.2025
- Maintained cleanliness and organization of cart staging area to enhance customer experience.
- Assisted customers with cart retrieval and return, ensuring efficient store operations.
- Collaborated with team members to optimize cart collection processes during peak hours.
- Monitored cart inventory levels, reporting shortages to management for timely replenishment.
- Cleared parking lot of litter and foreign debris.
- Periodically disinfected carts preventing spread of disease.
- Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
Truck Unloader
Micheals Craft Store
Wake Forest, NC
03.2023 - 12.2024
- Unloaded and organized merchandise efficiently to ensure timely stock availability.
- Collaborated with team members to streamline unloading processes and enhance productivity.
- Inspected incoming shipments for quality assurance and accurate documentation.
- Operated material handling equipment safely and effectively, adhering to safety protocols.
- Assisted in training new staff on unloading procedures and warehouse best practices.
- Maintained clean work area, ensuring compliance with health and safety regulations.
- Contributed to inventory management by accurately tracking received goods in the system.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Handled packages with care while transporting from truck to loading dock.
- Sorted and properly arranged items.
Remodeling Crew Member
Rose's Discount Store
Zebulon, NC
01.2023 - 03.2023
- Collaborated with team to complete remodeling projects on schedule.
- Utilized hand and power tools effectively for various construction tasks.
- Ensured compliance with safety standards during all phases of remodeling work.
- Assisted in training new crew members on proper techniques and equipment use.
- Analyzed workflow efficiency, implementing improvements to reduce project downtime.
- Maintained a clean and organized worksite, ensuring minimal disruption to clients'' daily lives during renovations.
Furniture Sales Associate
Big Lots
Wake Forest, NC
08.2020 - 12.2022
- Assisted customers in selecting furniture that meets their needs and preferences.
- Maintained knowledge of current sales promotions and product offerings for effective upselling.
- Developed and implemented visual merchandising strategies to enhance store presentation.
- Trained new associates on product features, customer service protocols, and sales techniques.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Analyzed sales trends to identify opportunities for improving store performance.
- Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
- Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
- Contributed to a positive and welcoming store environment through excellent customer service skills.
- Maintained up-to-date knowledge of current trends, styles, and materials used in the furniture industry.
- Used blueprints to best design furniture layouts for homes and apartments, presenting these layouts to clients for review and approval.
- Updated customers on scheduled deliveries of furniture to homes.
- Ran register
- Clean bathrooms
- Stocked shelves
Education
High School Diploma -
South Granville
Creedmoor, NC06-2021
Skills
- Goal oriented
- Objection handling
- Closing techniques
- Building rapport
- Customer service
- Attention to detail
- Customer engagement
- Relationship building
- Product knowledge
- Appointment scheduling
- Results-driven
- Complaint resolution
- Pallet jack operation
- Shipping and receiving
- Sorting and stacking
- Heavy lifting proficiency
- Shelf stocking
- Safety protocols
- Packaging equipment
- Dock loading
- Item transportation
- Hazardous material safety
- Material handling equipment
- Merchandise carrying
- Power tools operation
Timeline
Phone Sales Representative
Premium Wireless
11.2025 - Current
Cart Attendant
Sam's Club
02.2025 - 10.2025
Truck Unloader
Micheals Craft Store
03.2023 - 12.2024
Remodeling Crew Member
Rose's Discount Store
01.2023 - 03.2023
Furniture Sales Associate
Big Lots
08.2020 - 12.2022
High School Diploma -
South Granville