Ian Lopez-Marcial
Cary
Summary
Dynamic Shift Supervisor with a proven track record at Starbucks, excelling in staff management and customer satisfaction. Leveraged problem-solving and inventory control skills to enhance operational efficiency and maintain high cleanliness standards, significantly improving customer relations and team productivity.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks
10.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed staff training and supervision.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Supervised ongoing daily production phases.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Cultivated professional working relationships with peers and supervisors.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Oversaw loading and unloading of packages in warehouse.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Barista
Starbucks, Barista
10.2021 - 10.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Used POS system to accurately enter orders and process payments.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Education
Associate of Science - Dental Hygiene
Central Carolina Community College
Sanford, NC05-2026
Skills
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Inventory control and record keeping
- Cash handling expertise
- Operations management
- Policy enforcement
- Team leadership
- Problem-solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Supervisor
Starbucks
10.2023 - Current
Barista
Starbucks, Barista
10.2021 - 10.2023
Associate of Science - Dental Hygiene
Central Carolina Community College
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