Ian LeeHeung
Elizabeth City
Summary
Any IT support or audio visual teleconferencing scheduling and managing day to day operations to include project management and program budget manager.
Professional IT leader prepared for supervisory roles with strong focus on team collaboration and achieving results. Skilled in network management, cybersecurity, and systems optimization. Known for reliability and adaptability to changing needs, ensuring smooth operations and effective solutions. Effective communicator with knack for problem-solving and fostering team growth.
Overview
42
42
years of professional experience
1
1
Certification
Work History
IT Supervisor - Audio Visual Manager
Video Ops - Federal Government
08.1983 - 09.2025
- Assisted in troubleshooting hardware and software issues to ensure operational efficiency.
- Supported team in implementing IT best practices for improved system performance.
- Contributed to user training sessions, enhancing staff proficiency with technology tools.
- Monitored network systems for irregularities, escalating issues as necessary.
- Collaborated with vendors to facilitate timely procurement of IT supplies and equipment.
- Developed user guides to streamline onboarding processes for new employees.
- Participated in inventory management of IT assets, ensuring accurate records are maintained.
- Managed and mentored a team of IT professionals, fostering growth in skills and knowledge.
- Developed comprehensive training programs for new hires, ensuring a smooth onboarding experience into the IT department.
- Oversaw vendor relationships, negotiating contracts for cost-effective solutions that met organizational needs.
Education
Vocational School Certificate/License - Information Technology
Albert Merrill school
New York, NYSkills
- IT asset management
- Information security policies
- IT budgeting
- Application support
- Hardware maintenance
- Virtualization technologies
Certification
None Specified
Ability Summary
Team leader and manager for 11 civil service employees and 17 contractors
Honors & Activities
We are the main hub for DIA head quarters and Pentagon and surrounding offices in National Capital Region (NCR) included Charlottesville, Quantico, Bethesda Maryland and SITE - R
Additional Information
Possess TS- SCI - level security clearance
Timeline
IT Supervisor - Audio Visual Manager
Video Ops - Federal Government
08.1983 - 09.2025
Vocational School Certificate/License - Information Technology
Albert Merrill school
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