Ian Johnson
Maple Hill
Summary
Dedicated and proactive individual with a strong customer service background and a keen attention to detail. Experienced in delivering exceptional service to diverse clientele, ensuring satisfaction and building lasting relationships. Skilled in problem-solving and multitasking, consistently meeting and exceeding customer expectations. Adept at identifying opportunities for process improvement and implementing effective solutions to enhance overall efficiency.
Overview
19
19
years of professional experience
Work History
Elite Communicator
Infocision
10.2023 - 08.2024
- Moved up to Elite Communicator, Handling calls for Experian as well as other companies like NRA and CRNC
- Engaged with clients to understand their needs and tailor messages accordingly.
- Facilitated effective communication by coordinating between multiple departments.
Flat Bed Operator
Hooked Up Towing & Recovery
02.2022 - 10.2022
- Started as Battery Specialist and switched to a Flat Bed, towing and recovery, for about 6 months
- Built positive relationships with clients through professional demeanor and prompt communication regarding their shipments.
- Maintained compliance with DOT regulations, conducting regular vehicle maintenance checks and addressing issues promptly.
- Enhanced customer satisfaction by ensuring accurate and damage-free delivery of flatbed cargo.
Driver/Manager
Domino's
01.2008 - 02.2022
- Started as a Driver and moved up to Shift Manager
- Duties included ordering Truck, Store counts, Quality Checks and Customer Service
- Developed strong relationships with clients through consistent communication and excellent service, resulting in repeat business.
Laborer
Rollins Contracting
01.2006 - 10.2010
- Experienced in all types of flooring from hard wood, VCT, vinyl, tile etc
- Experienced in all types of carpet
- Experienced in sheet rock, acoustical ceilings, trim work etc
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
Cable Technician
Prince Telecomm
04.2009 - 06.2010
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
Education
High School Diploma - General High School Curriculum
Cape Fear Community College
Wilmington, NCSkills
- Interpersonal communication
- Conflict resolution
- Customer service
- Data entry
- Product knowledge
- Technical support
- Troubleshooting skills
- Service calls
- Customer education
Detailed References
Available upon request.
Ability Summary
Proven ability to handle customer inquiries and resolve issues efficiently, ensuring high levels of satisfaction., Skilled in de-escalating tense situations and managing conflicts calmly and effectively., Experienced in monitoring and reporting suspicious activities to prevent incidents., Knowledgeable in enforcing company policies and procedures to maintain a safe environment., Able to work effectively with team members to achieve security objectives.
Timeline
Elite Communicator
Infocision
10.2023 - 08.2024
Flat Bed Operator
Hooked Up Towing & Recovery
02.2022 - 10.2022
Cable Technician
Prince Telecomm
04.2009 - 06.2010
Driver/Manager
Domino's
01.2008 - 02.2022
Laborer
Rollins Contracting
01.2006 - 10.2010
High School Diploma - General High School Curriculum
Cape Fear Community College
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