Ian Harper

Developed strong partnerships with medical offices and clinical teams, driving consistent referrals.

Conducted professional meetings to explain benefits of Blackstone's services.

Ensured top-tier support for both office staff and their patients.

Designed and established travel strategies to optimize the number of daily site visits.

Streamlined and maintained continuity of the referral process with healthcare providers.

• As a Management Assistant at Enterprise Rent-a-Car, I played a key role in supporting the day-to-day operations of the company
• This includes assisting with customer inquiries, managing administrative tasks, and collaborating with the management team to ensure efficient workflow
• Provided excellent customer service, addressing inquiries and resolving concerns to ensure a positive experience
• Assisted in coordinating vehicle rentals, including processing reservations and ensuring vehicle availability
• Managed administrative tasks such as filing, data entry, and document preparation to support overall operations
• Collaborated with colleagues to maintain a clean and organized workplace, contributing to a professional and welcoming environment for customers

• As an Assistant Manager at Enterprise Rent-a-Car, I was responsible for overseeing daily operations and ensuring the highest level of customer satisfaction
• This included managing a team, optimizing fleet management, and driving business performance
• Analyzed customer feedback to identify areas for improvement and implemented strategies to drive my current location to a three-month average of 92% completely satisfied responses on customer service text message responses
• Managed a variety of fleets in different settings over 3 different locations with up to 320 cars at peak
• This included identifying customer needs and allocating accordingly, Regular Maintenance alongside with on-demand maintenance requests in order to ensure vehicles were safe and best fitted dependent on customer need
• Managed a team of up to 11 employees, setting long-term goals and targets alongside day-to-day strategies to ensure customer service and profitability targets were consistently met
• Managed relationships with local maintenance providers and recovery companies alike to ensure our strategies were aligned in both providing exemplary customer service to our customers and ensuring our maintenance and recovery needs were handled effectively and efficiently

• As a Management Trainee at Enterprise Rent-a-Car, I gained valuable experience in various aspects of the rental car business
• This included customer service, sales, and operational management, providing a solid foundation for my career growth
• Handled customer complaints and queries to ensure a positive resolution and maintain customer satisfaction
• Assisted in driving two individual branches to on-rent high amounts through efficient transactions and consistent existing client management

• While working in the zookeeper role, I treated and cared for over 80 individual animals of differing species
• Responsibilities ranged from training new hires and volunteers to implementing dietary plans for individual animals
• Allocated and provided medicine for over 30 individuals of differing species
• Inspected animals daily to ensure health and safety
• Aided in the training and development of new hires and volunteers
• Maintained tight playground shifts that included shifting up to 15 individuals an hour, every hour