Ian Graves
Wendell
Summary
Adaptable Signal Support Systems Specialist with exemplary telecommunications network troubleshooting skills. Dependable subject matter expert in the installation and operation of signal support equipment and the monitoring of network operations. Ready to utilize exceptional problem solving and decision making capabilities to secure a new role with a terrific organization.
Experienced with signal support systems, ensuring optimal functionality and reliability of communication equipment. Utilizes technical expertise to troubleshoot and resolve issues quickly, maintaining mission-critical operations. Knowledge of effective team collaboration and adapting to dynamic operational needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
25U Signal Support Systems Specialist
US Army
El Paso, TX
04.2018 - Current
- Handled all troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems.
- Wrote and executed information services policies for use by supported organizations.
- Evaluated finished assemblies for compliance with standard procedures and design requirements.
- Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.
- Interpreted scale drawings of new commissions to determine layout of materials and equipment.
- Tested signal-level equipment for operational performance within prescribed tolerances.
- Reviewed existing electrical engineering criteria to identify necessary revisions, deletions or amendments to outdated material.
- Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
- Updated hardware and software platforms by implementing automation and efficiency improvements.
- Performed signal diagnostic functions to detect network interruptions and diagnose connection deficits.
- Performed emissions tests according to standard procedures.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Installed and configured communication systems for operational readiness and efficiency.
- Provided technical support for tactical communication networks during field operations.
- Trained personnel on the use and maintenance of signal support equipment and systems.
- Enhanced communication capabilities by installing and maintaining signal support systems and networks.
- Managed preventative maintenance checks on equipment, ensuring reliability and readiness for mission-critical operations.
- Developed risk mitigation plans for potential communication disruptions during field operations or emergency situations.
- Contributed to the overall success of the unit by maintaining communication systems that enabled seamless coordination and information sharing between team members.
- Evaluated system performance regularly to identify areas for improvement, making necessary adjustments as needed.
- Trained junior soldiers in proper equipment usage and maintenance, fostering a culture of competence and safety.
- Installed new wiring and networking hardware in existing facilities and within new construction.
Carpet Technician
Zerorez
Morrisville, NC
04.2025 - 05.2026
- Operated advanced cleaning equipment to restore carpets to optimal condition.
- Conducted thorough inspections to identify stains, damage, and necessary treatments.
- Implemented effective cleaning solutions tailored to various carpet types and conditions.
- Trained new team members on safety protocols and equipment usage for efficient operations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to enhance workflow efficiency during high-demand periods.
- Performed carpet cleaning and stain removal tasks using recommended products.
- Drove company-owned vehicles to residential and commercial project locations to complete carpet installations.
Freight Team Associate
Walmart
Glen Burnie, MD
02.2017 - 11.2017
- Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
- Used pallets, straps and load bars to secure freight for transport.
- Operated computer systems to track shipments to improve efficiency and accuracy.
- Received and carefully unpacked pallet deliveries of in-store items and placed items on pallets for warehouse storage.
- Loaded and unloaded trucks.
- Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
- Collaborated with team members to resolve challenges and improve productivity.
Education
High School Diploma -
Calvert High School
Prince Frederick, MD06-2016
Skills
- Signal Support Systems Installation
- Work Orders
- Network Status Monitoring
- Signal Training
- Task Prioritization
- Installation and Maintenance
- Troubleshooting and Assistance
- Equipment calibration
- Antenna theory
- Information security
- Tactical radio operations
- Voice communication systems
- Line-of-sight systems
- Frequency hopping
- Installation and maintenance
- Verbal and written communication
- Task prioritization
- Network configuration
- Hardware installation
- Data transmission
- Advanced troubleshooting
- Signal training
- Network monitoring
- Troubleshooting and assistance
- Battlefield signal support systems
- Structured cabling
- Signal support systems installation
- Signal training and reporting
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Problem-solving abilities
- Dependable and responsible
- Multitasking Abilities
- Reliability
- Excellent communication
- Troubleshooting skills
- Critical thinking
- End user support
- Organizational skills
- Team collaboration
- Active listening
- Adaptability and flexibility
- Effective communication
- Hand and power tool operation
- Decision-making
- Wire assembling
- Electrical safety
- Customer relations
- Safety procedures
- Error troubleshooting
- Wire stripping
- Team building
- Visual inspection
- Project scheduling
- Blueprint and schematic reading
- Stress tolerance
- Soldering skills
- Safety management
- Self motivation
- Electrical control systems installation
- Equipment operation
- Technical troubleshooting
- Interpersonal skills
- Electrical systems installation
- Hardware troubleshooting
- Analytical thinking
- Professionalism
- Quality testing
- Goal setting
Accomplishments
- Achieved perfect communication in severe conditions by delegating tasks to soldiers involving cabling, antennas, radios and encryption keys with accuracy and efficiency.
- Supervised team of 35 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified Combat Life Saver Training - 40 Hours
Timeline
Carpet Technician
Zerorez
04.2025 - 05.2026
25U Signal Support Systems Specialist
US Army
04.2018 - Current
Freight Team Associate
Walmart
02.2017 - 11.2017
High School Diploma -
Calvert High School