Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

IAN CROSSMAN

Logistics Safety & Productivity Management
Raleigh,NC

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

10
10
years of professional experience

Work History

Supervisor of Operations

UPS
Raleigh, NC
10.2018 - Current
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Managed workload distribution, Daily coaching in safe work methods, and maximizing productivity without overwhelming team members or compromising quality of work.

Golf Course Attendant

Duck Woods Country Club
Duck, NC
06.2016 - 08.2018
  • Improved course accessibility and convenience by maintaining clear and accurate signage throughout course.
  • Improved course safety and aesthetics by regularly inspecting and repairing course fixtures and equipment.
  • Delivered exceptional customer service, resulting in increased repeat visitor rates, by efficiently managing tee times and reservations.
  • Greeted golf course guests and shared information on course conditions, rules and gameplay.
  • Self managed goals and timelines to complete daily tasks while balancing member priorities.

Assistant Manager

Coastal Edge Surf Shop
Kill Devil Hills, NC
06.2015 - 08.2018
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Maintained visual merchandising standards to create an engaging shopping experience for customers.
  • Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
  • Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
  • Trained and managed associates in customer service and sales techniques.

Education

High School Diploma -

First Flight High School
Kill Devil Hills, United States
05.2001 -

Skills

Staff evaluation

Maintenance oversight

Recruitment and hiring

Team leadership

Coaching and mentoring

Problem-solving

Goal setting

Interests

  • Exploring various forms of art, such as Physical Medium Arts, Playing Instruments like Piano and Bass, and competitive Disc Golf, to nurture creativity and personal growth
  • I enjoy cooking for friends and family gatherings
  • Enjoys running for overall physical and mental well-being

Timeline

Supervisor of Operations

UPS
10.2018 - Current

Golf Course Attendant

Duck Woods Country Club
06.2016 - 08.2018

Assistant Manager

Coastal Edge Surf Shop
06.2015 - 08.2018

High School Diploma -

First Flight High School
05.2001 -

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IAN CROSSMANLogistics Safety & Productivity Management