Hysaun Cromartie
Fayetteville
Summary
Detail-oriented property manager with a strong background in overseeing operations and enhancing tenant satisfaction. Skilled in managing maintenance, leasing, and financial tasks while effectively resolving conflicts. Currently pursuing a bachelor's degree in business administration with a concentration in supply chain management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Property Manager
Trubild
Lumberton, NC
01.2024 - Current
- Managed lease agreements and renewals, enhancing occupancy rates through effective communication.
- Kept occupancy rate at 95% or higher throughout entire tenure while keeping delinquency below 10%.
- Implemented marketing strategies to attract prospective tenants, increasing property visibility in local market.
- Coordinated vendor services, optimizing cost efficiency for property management operations.
- Oversaw property maintenance and repairs, ensuring timely resolution of tenant issues.
Licensed Realtor
Keller Williams
Fayetteville, North Carolina
06.2023 - Current
- Nurtured potential clients until they were qualified to move forward in purchasing property.
- Guided clients through property transactions, ensuring compliance with legal regulations and best practices.
- Developed tailored marketing strategies to enhance property visibility and attract potential buyers.
- Advertised and marketed properties for sale.
- Developed and presented proposals to clients to raise awareness of potential real estate investments.
Transaction Coordinator
Keller Williams
Fayetteville, North Carolina
01.2022 - 05.2023
- Documented cash deposits received during transactions and verified amounts against escrow statements.
- Managed documentation process for timely refunds and transfers, maintaining compliance.
- Recorded deposits and verified amounts against escrow statements.
- Recorded expenses per property for internal and tax purposes.
- Coordinated transactions between buyers, sellers, and agents to ensure seamless property closings.
- Balanced income against expenses for accurate financial reporting and expenses at year-end for accountants or CPAs.
- Entered and organized invoices in accounting software for efficient recordkeeping.
Installation Technician
Alder
Raleigh, NC
05.2021 - 12.2022
- Installed security systems in residential and commercial buildings (panels, hardwired outdoor cameras, doorbells, etc.)
- Coordinated appointments and schedules for installations and services using Microsoft Excel to optimize workflow.
- Improved customer satisfaction by delivering prompt installation services and resolving issues effectively.
- Oversaw customer accounts and established payment plans to facilitate service continuity.
Customer Service/Sales Representative
AT&T
Fayetteville, NC
01.2019 - 05.2021
- Answered calls and resolved customer issues effectively.
- Identified and corrected account deficiencies promptly.
- Resolved inaccuracies in customer billing records.
- Answered calls and directed customers to appropriate departments for resolution.
- Correct billing issues.
- Searched for deficiencies in accounts and corrected them in a timely manner.
- Troubleshoot customer's devices and search areas for outages.
Technical Support Specialist
Asurion
07.2017 - 12.2018
- Remotely repaired malfunctions in customer devices (e.g. cell phones, laptops, smart TVs) to restore functionality and enhance user satisfaction.
- Remotely repaired any malfunctions with customer devices (e.g Cell phones, laptops, smart tv.)
- Configured hardware, devices, and software to set up work stations for employees.
- Advised customers on equipment and devices to improve signal strength and meet their specific needs.
Microwave Systems Operator/Maintainer
Army
Okinawa, Japan
07.2015 - 07.2017
- Circuit/tech controller at a facility responsible for 2/3 of the world's communications, preventing mission failure on the entire Pacific.
- Properly isolated, diagnosed, and repaired equipment at multiple sites to maintain or restore communication services for Okinawa Island which improved work production by at least 40%.
- Leader of a team of 4 soldiers, managing missions at sites across the island.
- Trusted with access to 13 sites holding equipment responsible for supporting numerous facilities around the world.
- Maintained organized filing system for sensitive information in office.
- Monitored circuit systems to identify changes or damages impacting operations.
- Documented detailed event logs during shifts to ensure seamless handover for following shifts.
- Received and processed emergency dispatch calls for top priority missions.
- Typed detailed log of events during shift to relay to following shift for references.
Education
Associate in Arts - Supply Chain Management
Fayetteville Technical Community College
Fayetteville, NC08-2024
Skills
- Property management
- Property Safety Management
- Data management
- Customer Relations
- Account Management
- Customer Service
- Negotiation
- Strategic Planning
- Attention to Detail
- Document Preparation
- Administrative support
- Multitasking
- Conflict Management
- Communication skills
Certification
- CompTIA A+, 2023-08-01 to 2026-08-01
- Real Estate License, 2023-03-01 to Present
ASSESSMENTS
- Project timeline management, Proficient, 2021-02-01
- Technical support: Customer situations, Proficient, 2020-09-01
MILITARY SERVICE
United States Army, E-4
Timeline
Property Manager
Trubild
01.2024 - Current
Licensed Realtor
Keller Williams
06.2023 - Current
Transaction Coordinator
Keller Williams
01.2022 - 05.2023
Installation Technician
Alder
05.2021 - 12.2022
Customer Service/Sales Representative
AT&T
01.2019 - 05.2021
Technical Support Specialist
Asurion
07.2017 - 12.2018
Microwave Systems Operator/Maintainer
Army
07.2015 - 07.2017
Associate in Arts - Supply Chain Management
Fayetteville Technical Community College