Hy Pham
Best Buy
CHARLOTTE
3
Languages
9
years of professional experience
Results-driven sales supervisor with proven expertise in coaching, staff management, and achieving targets. Bilingual in Spanish and Vietnamese, skilled in sales analysis and effective selling techniques.
Work History
Sales Supervisor
10 Months- Led sales team to achieve monthly targets through effective coaching and support.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Business Account Manager
7 Months- Established and maintained strong relationships with key business clients to drive account retention.
- Managed a diverse portfolio of accounts, ensuring timely delivery of services and maintaining high levels of customer satisfaction.
- Delivered tailored presentations to prospective clients, showcasing products and services that addressed their unique needs.
- Generated leads through targeted outreach efforts, expanding the company's client base organically.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Retail Sales Advisor
3 Years 4 Months- Guided customers in product selection to enhance overall shopping experience.
- Demonstrated expertise in operating point-of-sale systems for efficient transactions.
- Ensured high levels of customer satisfaction through excellent service, product knowledge, and problem-solving skills.
- Boosted customer satisfaction by providing personalized product recommendations and efficient service.
Customer Service Associate
1 Year 10 Months- Assisted customers in locating products and navigating store layout effectively.
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
- Maintained accurate inventory levels through diligent stock checks and management.
- Collaborated with team members to optimize workflow and improve service delivery.
Youth Camp Counselor
1 Year 9 Months- Facilitated engaging activities promoting teamwork and cooperation among youth participants.
- Supervised daily camp operations ensuring a safe and inclusive environment for all campers.
- Developed age-appropriate programming that catered to diverse interests and skill levels.
- Monitored camper behavior, addressing conflicts with effective communication and conflict resolution strategies.
Education
Bachelor of Science - Computer Science
- 3.6 GPA
Skills
Customer service
Sales training
Staff management
Order management
Sales analysis
Sales coaching
Effective selling techniques
Fluent in Spanish
Fluent in Vietnamese
Languages
Spanish
Full Professional
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Supervisor
Best Buy
10.2025 - CurrentRead More
Business Account Manager
Charter Spectrum
03.2025 - 10.2025Read More
Retail Sales Advisor
Best Buy
10.2021 - 02.2025Read More
Customer Service Associate
Lowes Home Improvment
10.2019 - 08.2021Read More
Youth Camp Counselor
Robert Lee YMCA
12.2017 - 09.2019Read More
University of North Carolina At Charlotte
Bachelor of Science from Computer Science
Read More