Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Huy Nhat Ngo

Charlotte

Summary

Results-oriented professional with extensive experience in customer service and cash handling at Dick's Sporting Goods. Demonstrated expertise in conflict resolution and customer satisfaction enhancement while managing point-of-sale operations. Proficient in inventory management and team collaboration, leading to improved service standards. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Overview

3
3
years of professional experience

Work History

Cashier

Dick's Sporting Goods, Inc
Charlotte
09.2024 - Current
  • Followed company security procedures for handling large sums of money.
  • Answered customer inquiries regarding store policies and procedures.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Issued receipts, refunds, credits or change due to customers.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Resolved customer complaints professionally in accordance with company policy.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Performed other duties as assigned by management.
  • Ensured compliance with all safety regulations within the store environment.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Discounted purchases by scanning and redeeming coupons.

Supervisor

Food Lion Grocery
Charlotte
11.2022 - 04.2024
  • Created new strategies for improving customer service standards within the organization.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Developed strategies to improve team performance and productivity.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Managed budget for department, ensuring all expenses stayed within allocated funds.
  • Streamlined workflow processes, reducing project completion times.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.

Cashier

McDonald's
Charlotte
07.2022 - 10.2022
  • Followed company security procedures for handling large sums of money.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Resolved customer complaints professionally in accordance with company policy.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Issued receipts, refunds, credits or change due to customers.

Education

High School Diploma -

Chu Van An Continuing Education
Vietnam
06-2021

Skills

  • Point of sale operation
  • Cash handling
  • Customer service
  • Receipt issuance
  • Price verification
  • Inventory management
  • Refund processing
  • Conflict resolution
  • Order taking
  • Point-of-sale system
  • Product knowledge
  • Retail merchandising

Languages

Vietnamese
Native/ Bilingual

Timeline

Cashier

Dick's Sporting Goods, Inc
09.2024 - Current

Supervisor

Food Lion Grocery
11.2022 - 04.2024

Cashier

McDonald's
07.2022 - 10.2022

High School Diploma -

Chu Van An Continuing Education
Huy Nhat Ngo