Hunter Spong
Apex,NC
Summary
Young professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable and organized to enhance front desk efficiency and client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Inspire Dental
07.2021 - Current
- Checked patients in and out at front desk and engaged in pleasant conversations while managing the process.
- Improved billing accuracy by diligently verifying insurance coverage, updating patients plan and explaining benefits to patients.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Prepared prepared electronic and paper insurance claim forms, entered payments based on EOB and followed up with insurance as needed.
Front Desk Receptionist
TTH Family Dentistry
10.2020 - 07.2021
- Improved billing accuracy by verifying insurance coverage and following up on claims.
- Improved patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Prepared insurance claim forms with required attachments and narrtaives.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Front Desk Receptionist
Inspire Dental (formally Better Dental)
11.2018 - 10.2020
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Helped patients complete necessary medical forms and documentation.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Completed new patient registrations in software to create accurate and comprehensive records.
Education
High School Diploma -
Apex Friendship High School
Apex, NC06-2020
Skills
- Customer service
- Attention to detail
- Time management
- Problem-solving skills
- Telephone etiquette
- Team collaboration
- Verbal and written communication
- Office organization
- Initiative-taking
- Appointment scheduling
Certification
- Basic Life Support Certification (BLS)
- HIPPA/OSHA Certified
Timeline
Front Desk Receptionist
Inspire Dental
07.2021 - Current
Front Desk Receptionist
TTH Family Dentistry
10.2020 - 07.2021
Front Desk Receptionist
Inspire Dental (formally Better Dental)
11.2018 - 10.2020
High School Diploma -
Apex Friendship High School
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