Hunter Maddox
8 Lynmar Ave. Asheville,NC
Summary
Personable and motivated professional with strong organizational and interpersonal skills. Quick to grasp new concepts, consistently demonstrates adaptability and a high level of attention to detail. Known for exceptional critical thinking, eagerness to learn, and dedication to professional growth.
Overview
4
4
years of professional experience
Work History
Front Desk Lead
Home 2 Suites by Hilton
10.2024 - Current
- Supervise daily front desk operations and ensure guest satisfaction.
- Train and support new team members in the front desk, housekeeping, and maintenance protocols.
- Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
- Uphold and enforce hotel policies to maintain service standards.
Server - Forbes 5 Star Property
The Inn at Biltmore Estate
01.2023 - 08.2024
- Delivered high-end service in a luxury environment, ensuring memorable guest experiences.
- Maintained superior product knowledge to guide guests in food and beverage selections.
- Cultivated positive relationships with guests through attentive and respectful interactions.
Team Lead
Whit’s Frozen Custard
02.2021 - 08.2022
- Trained and mentored staff in customer service and operational procedures.
- Oversaw daily functions including inventory, cash handling, and opening/ closing duties.
- Maintained efficient store operations and resolved challenges swiftly.
Education
BBA - Business Management
Coastal Carolina University
Conway, SC12.2023
Highschool Diploma - undefined
T.C. Roberson Highschool
Asheville, NC06.2020
Skills
- Customer Service Excellence
- Strong Communication
- Adaptability & Quick Learning
- Multitasking & Organization
- Collaborative Teamwork
- Creative Problem Solving
Timeline
Front Desk Lead
Home 2 Suites by Hilton
10.2024 - Current
Server - Forbes 5 Star Property
The Inn at Biltmore Estate
01.2023 - 08.2024
Team Lead
Whit’s Frozen Custard
02.2021 - 08.2022
Highschool Diploma - undefined
T.C. Roberson Highschool
BBA - Business Management
Coastal Carolina University
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