Hunter Biggs

• Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
• Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
• Managed budgets and resources, ensuring optimal allocation for maximum impact on service delivery outcomes.
• Ensured compliance with industry regulations and standards, maintaining a safe working environment for staff and customers alike.
• Implemented training programs for staff development, enhancing skills and knowledge for improved overall performance.
• Forged strong partnerships with external stakeholders as well as maintained healthy relations with clients.
• Introduced innovative solutions to streamline internal processes which resulted in enhanced overall efficiency.
• Improved customer satisfaction by implementing efficient service processes and streamlining communication channels.

• Resolved customer complaints in professional and timely manner.
• Hired, trained and supervised team of service staff members to meet business goals.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Monitored service staff performance and provided feedback for improvement.
• Met with customers to discuss service needs and offer available solutions.
• Monitored inventory levels and placed orders to replenish stock.
• Maintained records of service transactions and customer feedback for future reference.
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Analyzed service reports to identify areas of improvement.
• Implemented strategies to increase customer service satisfaction ratings.
• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
• Negotiated with vendors to secure best prices for parts and supplies.
• Developed department processes and procedures to boost customer satisfaction.
• Developed customer loyalty programs to increase customer satisfaction.
• Established team priorities, maintained schedules and monitored performance.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Hiring, training, and managing employees

• Preparing an annual operating budget

• Keeping a record of accounts and financial information

• Focusing on customer retention by building relationships

• Managing and controlling costs

• Keeping track of service and inventory records

• Ordering parts and supplies as needed

• Forecasting goals and objectives for the department

• Implementing a marketing plan to promote business

• Maintaining relations with executives and factory representatives

• Contacting clients regarding the status of vehicles

• Overseeing post-repair services (vehicle delivery, test driving, etc)

• Acted as a liaison with Technicians and Consultants to ensure proper work flow
• Provided general managerial administrative duties such as managing time sheets and scheduling for over 60 employees  Worked with parts, sales, technicians, insurance companies, and vendors to ensure vehicles are ready as promised
• Worked directly with technicians to ensure goal production numbers were achieved on a weekly status
• Digitized the service drive with the implementation of GoMoto, a self-led kiosk which boosted operational efficiency by streamlining the check-in procedure
• Facilitated technical training on GoMoto for employees.
• Established minimum standards and performance metrics by holding team accountable.
• Oversaw optimum daily operations, exceeding customer expectations.
• Increased production and assets capacity, minimizing costs and maintaining quality standards.
• Led and measured daily processes, promoting excellent order fulfillment and production.
• Conferred with technical and administrative staff to resolve production and processing problems.

• Accepted and processed deliveries of automobile parts and accessories
• Assisted Technicians as needed to guarantee parts in a timely manner
• Accurately specified parts for retail and wholesale customers maximizing each sales opportunity
• Organized stock in warehouse and supervised shipping logistics  Researched company archives to ensure stock levels were maintained at proper levels.
• Advised customers on substitution and modification of parts when identical replacements were not available.
• Maintained and clean work and inventory areas.
• Worked with coworkers to complete tasks as a team

• Developed trusted one on one relationships with customers to recommend services and repairs. Increased sales revenue with recommended add-on services.

• Lead a team of Technicians and delegated daily tasks.

• Greeted customers and prepared vehicles for service.

Service Assistant Crossroads Infiniti, Raleigh, NC

• Developed trusted one on one relationships with customers to recommend services and repairs
• Increased sales revenue with recommended add-on services
• Lead a team of Technicians and delegated daily tasks
• Greeted customers and prepared vehicles for service
• Consulted with Service Advisors to formulate a plan of care
• Coordinated car pick-up and deliver to out of town customers
• Assisted service advisors as needed.

Automotive Detail Technician Crossroads Inifinti, Raleigh, NC

• Inspected parts, equipment and vehicles for cleanliness, damage and compliance with standards and regulations.
• Maintained inventories of supplies.
• Waxed and masking materials to vehicles to preserve, protect and restore color and condition.
• Mixed cleaning solutions, abrasive compositions and other compounds, accorded to formulas.
• Drove vehicles to and from workshops and customers' workplaces and homes.
• Cleaned and provided car care and preparation for showing on car lot