Hugo Herrera
Wilmington
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Vochos Urban Mexican Kitchen
11.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Manager/ Head Chef
Brooklyn Pizza Co.
12.2016 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Hired, managed, and trained kitchen staff.
Lead Cashier
Little Caesars Pizza
06.2015 - 12.2016
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
- Led cashiers and associates in providing thoughtful customer service.
- Maintained stock to meet expected customer demand.
Education
High School Diploma -
Cape Fear Community College
Wilmington, NCSkills
- Strong work ethic
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe food handling
- Food running
- Team collaboration
- Supply restocking
- Quality control
- Performance improvement
- Point of sale operation
- Task prioritization
- Positive and professional
- Complex Problem-solving
- Staff training and development
- Shift scheduling
- ServSafe Certified
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
Languages
Spanish
Native or Bilingual
Timeline
Server
Vochos Urban Mexican Kitchen
11.2024 - Current
Manager/ Head Chef
Brooklyn Pizza Co.
12.2016 - 11.2024
Lead Cashier
Little Caesars Pizza
06.2015 - 12.2016
High School Diploma -
Cape Fear Community College
Similar Profiles
Fatima LeijaFatima Leija
Kitchen Staff Member at Terras Urban Mexican KitchenKitchen Staff Member at Terras Urban Mexican Kitchen
Luis GutierrezLuis Gutierrez
Bartender at Terras Urban Mexican KitchenBartender at Terras Urban Mexican Kitchen
Allison MoonAllison Moon
Busser, Server, Hostess at Urban Seoul2.0 – Korean-Mexican Fusion RestaurantBusser, Server, Hostess at Urban Seoul2.0 – Korean-Mexican Fusion Restaurant