Houda Graham
Fayetteville
Summary
Dedicated and experienced front desk receptionist with nearly 12 years in hospitality and healthcare. Expert in managing reception areas, welcoming guests, and handling administrative tasks with precision. Adept at multitasking, quickly learning new software, and proficient in Microsoft Word and Outlook. Trilingual in English, Arabic, and French, with a strong ability to communicate effectively in diverse environments.
Overview
3
3
years of professional experience
Work History
Rehabilitation Technician
Revolution USA Inc.
Fayetteville
2024.04 - Current
- Assist patients with neurological and musculoskeletal conditions in mobility training, ADL training, and strengthening exercises
- Modify and implement individualized therapy plans under the supervision of physical therapists
- Perform manual stretching, traction, and other therapeutic techniques to aid in patient recovery
- Prepare and maintain therapy areas, ensuring all equipment, such as walkers, parallel bars, and weights, is sanitized and in working order
- Provide hands-on support with patient transfers, ambulation, and use of assistive devices
- Encourage patient participation and motivation throughout the rehabilitation process.
Administrative Assistant
Revolution USA Inc.
Fayetteville
2023.07 - Current
- Schedule and manage appointments for multiple practitioners, ensuring efficient use of time and resources
- Obtain and organize medical records, ensuring accuracy and confidentiality in compliance with HIPAA regulations
- Assist patients with check-in and check-out processes, ensuring a smooth and welcoming experience
- Respond to patient inquiries via phone and email, providing information and resolving issues promptly
- Coordinate with healthcare providers to streamline patient care and follow-up appointments
- Input patient data into electronic health record (EHR) systems.
Car Sales
Classic Nissan
Sanford
2021.11 - 2023.07
- Engage with customers to understand their vehicle needs and preferences, providing tailored recommendations
- Showcase vehicles and conduct detailed demonstrations of features, options, and warranty information
- Accompany customers on test drives, highlighting vehicle performance and safety features
- Assist customers with financing options, coordinating with the finance department to secure the best deals
- Maintain a database of potential and past customers, conducting follow-ups to ensure satisfaction and generate repeat business
- Keep up-to-date with industry trends and competitor offerings to provide informed advice to customers
- Manage paperwork for vehicle sales, including titles, registrations, and financing documents.
Front Desk Receptionist
Fairfield Inn & Suites
Dunn
2021.10 - 2022.09
- Manage guest check-in and check-out processes efficiently
- Assign rooms based on guest preferences and availability, ensuring guest satisfaction
- Organize transport services, such as shuttles or taxis, for guests as needed
- Answer multi-line phones, directing calls to the appropriate departments and taking messages as needed
- Coordinate with housekeeping and maintenance staff to ensure rooms are ready and any issues are resolved quickly
- Upsell hotel services, such as room upgrades, dining options, and local tours, to enhance guest experiences.
Education
Bachelor of Science in Communications - undefined
Florida State College at Jacksonville
Jacksonville, FL 2016.08 - 7 2020
Skills
Customer Service
Communication Skills
Front Desk Management
Medical Office Experience
Medical Terminology
HIPAA Compliance
Medical Scheduling
Administrative Experience
Time Management
Organizational Skills
Phone Etiquette
Documentation Review
Computer Literacy
Timeline
Rehabilitation Technician
Revolution USA Inc.
2024.04 - Current
Administrative Assistant
Revolution USA Inc.
2023.07 - Current
Car Sales
Classic Nissan
2021.11 - 2023.07
Front Desk Receptionist
Fairfield Inn & Suites
2021.10 - 2022.09
Bachelor of Science in Communications - undefined
Florida State College at Jacksonville
2016.08 - 7 2020
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