Hope Wright

• Conducted after-school cultural immersion sessions to provide additional support for language students.
• Adapted lessons based on individual student needs, ensuring that each learner experienced success within a supportive environment.
• Participated in school-wide initiatives aimed at promoting multiculturalism and global awareness among students and staff members alike.
• Contributed to departmental goals by participating in curriculum development meetings and sharing ideas and progress with colleagues.

This position includes:

• Collaborating with a team to set up, serve, and bus catered events.
• Answering phone calls regarding catering orders and general menu knowledge.
• Expediting dishes from the kitchen to the dining room with accuracy according to the ticket.
• Fulfilling barista duties by preparing coffee beverages, tea, and specialty drinks.
• Preparing food for the cafe and catering menu.

Provided exceptional customer service and ensured satisfaction for TowneBank Tower guests during the 2024 ECU football season.

• Served food and beverages promptly with focused attention to customer needs.
• Took a high volume of to-go orders over the phone and in person.
• Balanced cash drawer and reconciled receipts.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Ensured accurate match results by diligently tracking game scores, fouls, and timekeeping throughout each event.
• Encouraged respectful behavior from coaches and players alike by setting an example of professionalism throughout matches
• Maintained up-to-date knowledge of changing soccer rules according to USSF guidelines to ensure proper application during games.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.