Hope Rose
Charlotte
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Travel Agency Clerk
SmartFlyer
Saint Louis, MI
04.2026 - Current
- Coordinated itineraries for diverse client needs, ensuring seamless travel experiences.
- Managed travel booking systems to streamline client reservations and enhance customer satisfaction.
- Enhanced customer satisfaction by providing timely and accurate travel information.
- Collaborated with team members to optimize workflow and deliver exceptional customer service.
- Handled high call volumes professionally while managing multiple tasks simultaneously.
National Team Member
USAFH
Charlotte, NC
05.2021 - Current
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Collaborated with team members to offer support and guidance during projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
Field Hockey Coach
Self-employeed
01.2021 - Current
- Mentored athletes in sportsmanship and teamwork to foster a positive team culture.
- Mentored athletes on the importance of sportsmanship and teamwork.
- Monitored student-athletes during practices and games to ensure safety and adherence to rules. at all times while they were participating in field hockey activities.
- Evaluated players' abilities to identify strengths and weaknesses, guiding targeted skill development.
Social Media Manager
University of Maryland, College Park
College Park, MD
02.2025 - 06.2025
- Monitored customer comments on social media channels and responded promptly to enhance customer satisfaction.
- Managed daily operations of assigned social media accounts to maintain consistent brand presence.
- Collaborated in developing strategies to increase followership and engagement rates, contributing to overall brand growth.
Team Captain
USA U21 National Team
02.2024 - 08.2024
- Coordinated resources across multiple teams to ensure timely project completion.
- Facilitated communication between team and management to enhance collaboration.
- Encouraged team members by fostering an inclusive and supportive work culture.
- Led team meetings to align priorities and delegate tasks effectively.
Field Hockey Camp Coach
Central Dauphin School District
Harrisburg, PA
06.2024 - 06.2024
- Encouraged participation in activities by providing individual attention.
- Developed daily schedules for campers according to their age group and interests.
- Created tailored daily schedules for campers based on age and interests to maximize participation.
- Coordinated camp activities while maintaining a safe environment for all participants.
Education
Bachelor of Arts - Criminology And Criminal Justice
University of Maryland, College Park
College Park, MD05.2025
Skills
- Itinerary planning
- Effective communication
- Team collaboration
- Client management
- Social media
- Travel logistics
- Travel coordination
- Customer engagement
- Tactical vision
- Skill assessment
- Market research
Timeline
Travel Agency Clerk
SmartFlyer
04.2026 - Current
Social Media Manager
University of Maryland, College Park
02.2025 - 06.2025
Field Hockey Camp Coach
Central Dauphin School District
06.2024 - 06.2024
Team Captain
USA U21 National Team
02.2024 - 08.2024
National Team Member
USAFH
05.2021 - Current
Field Hockey Coach
Self-employeed
01.2021 - Current
Bachelor of Arts - Criminology And Criminal Justice
University of Maryland, College Park