Hope Lewis
KNIGHTDALE
Summary
Dynamic professional with proven expertise in customer service and problem resolution honed at Holiday Inn Hotel. Excelled in streamlining reservation processes and enhancing guest satisfaction through effective complaint handling and relationship building. Skilled in Microsoft Excel and active listening, adept at transforming challenges into positive outcomes.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Holiday Inn Hotel
05.2023 - 12.2024
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Streamlined reservations process for improved accuracy and guest experience.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
Sales Associate
Jiffy Lube
02.2018 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business by maintaining basic knowledge of common issues.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Natomas High School
Sacramento, CAAssociates Degree - Bachelors of Science
Wake Technical Community College
Raleigh, NCSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Client relations
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Follow-up skills
- Product knowledge
Timeline
Customer Service Representative
Holiday Inn Hotel
05.2023 - 12.2024
Sales Associate
Jiffy Lube
02.2018 - 01.2023
High School Diploma -
Natomas High School
Associates Degree - Bachelors of Science
Wake Technical Community College
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