Hope Denis
Cedar Grove
Summary
Dental Office Manager with 14 years experience in the dental field and over 23 years of patient care experience. Focused on providing excellent customer service and ensuring patient care and loyalty. Extensive knowledge in treatment planning, dental insurance, and accounts receivable. Coordinated office manager with detailed understanding of dental terminology and patient procedures. Patient-oriented insurance mediator, inputting procedure codes with specificity for proper billing designations.
Overview
15
15
years of professional experience
Work History
Office Manager
Mebane Oaks Family Dentistry
11.2021 - Current
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of team.
- Supervised and led team of dental hygienists,dental assistants and support staff of 12.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Run statements, account audits, and accounts receivable.
- Implemented new policies to help the practice run more efficiently.
- Treatment Plan Coordinator.
Dental Front Desk Administrator
Smiles By JB
11.2020 - 10.2021
- Oversee accounts receivable, post payments and co-pays
- Promote excellent customer service
- Excellent administrative, planning, and organizational skills
- Careful attention to detail evident in accurate patient records and billing
- Updated fee schedules and implemented in house plan for patients without dental insurance
- Medicaid Pre Authorizations, posting
- Working knowledge of dental insurance
- Schedule temps when there are time off requests, sick days
- Treatment plan coordinator
- Send dental claims with proper attachment's to ensure prompt turn around time.
Dental Front Desk Administrator
Total Dental Care
04.2015 - 11.2020
- Medicaid Pre-auths and posting.
- Treatment Plan Coordinator
- Verified patients' eligibility and claims status with insurance companies
- Managed the front desk, account breakdowns, outstanding claims
- Kept fee schedules up to date.
- Sent claims with proper attachments to ensure fast claim payments
Dental Assistant
Roy Orthodontics
03.2009 - 03.2015
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
- Took x-rays, photographs and impressions of patients' teeth and mouth.
- Poured and shaped molds from impressions and trimmed molds in grinder.
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Assisted chairside in all orthodontic procedures including SARPE patients, Tad Borne Haas, Fitting Bands, Splint Therapy
- Ordered all office supplies and responsible for all staff training including things like impressions, band fitting, and properly passing of instruments,
Education
Dental Assisting
Centura College
Norfolk, VA01.2009
Skills
- Schedule Coordination
- Decision Making
- Accounts Receivable
- Treatment Planning
- Insurance Verification
- Claims Processing
References
Bobijo Tierney former OM for Eric Davis DDS 919-801-8097
Michael Thomas DDS former dentist at TDC 919-413-1383
Alyson Taylor current OM Eric Davis DDS 919-697-5633
Timeline
Office Manager
Mebane Oaks Family Dentistry
11.2021 - Current
Dental Front Desk Administrator
Smiles By JB
11.2020 - 10.2021
Dental Front Desk Administrator
Total Dental Care
04.2015 - 11.2020
Dental Assistant
Roy Orthodontics
03.2009 - 03.2015
Dental Assisting
Centura College
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