Hope Day
State Road
Summary
Dynamic professional with a proven track record in hospitality services and office administration, notably at Fairfield Inn By Marriott. Excelled in enhancing guest experiences and streamlining check-in processes through effective communication and problem-solving skills. Skilled in utilizing Fosse Software and managing multi-line phone systems, significantly contributing to operational efficiency and customer satisfaction.
Overview
35
35
years of professional experience
Work History
Front Desk Associate
Fairfield Inn By Marriott
10.2020 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered guest questions and offered referrals to local points of interest.
- Maintained cleanliness and organization of front desk area.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Maintained clean and organized front desk areas to uphold polished company image.
Teacher Assistant
Union County Public Schools
08.1989 - 06.2024
- Collaborate with teachers, administrators and parents to create and implement innovative educational programs that meet the diverse needs of students in Union County Public Schools.
- Evaluate and analyze student performance data to identify areas for improvement and develop strategies to enhance student achievement within Union County Public School
Education
High School Diploma -
Forest Hills High School
Marshville, NC06.1989
Skills
- Hospitality services
- Office Administration
- Credit card handling
- Effective Communication
- Utilize Fosse Software to input rate codes
- Registration
- File Management
- Problem-solving skills
- Conflict Management
- Auditing
Timeline
Front Desk Associate
Fairfield Inn By Marriott
10.2020 - Current
Teacher Assistant
Union County Public Schools
08.1989 - 06.2024
High School Diploma -
Forest Hills High School
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