Holt Leary
Raleigh
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
4
4
years of professional experience
Work History
Server
Amedeos Italian Restaurant
Raleigh, NC
11.2024 - Current
- Delivered exceptional customer service, ensuring positive dining experiences and high satisfaction levels.
- Collaborated with kitchen staff to streamline food preparation and enhance service efficiency.
- Managed multiple tables simultaneously, demonstrating strong multitasking abilities in fast-paced environments.
- Trained new servers on menu items, customer interaction techniques, and operational protocols.
Case Manager
Green Hill Recovery
Raleigh, NC
09.2023 - 07.2024
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Developed individualized care plans with input from clients and their families.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Counseled clients on available resources within the community that could help meet their needs.
- Monitored client progress through regular follow-up contacts.
Program Facilitator
Green Hill Recovery
Raleigh, NC
09.2023 - 07.2024
- Developed and implemented program curriculum for youth participants.
- Collaborated with other staff members to ensure successful program delivery.
- Provided guidance and support throughout the duration of the program sessions.
- Utilized problem-solving techniques to address challenging behaviors among participants.
- Supported participants in developing leadership skills through team building exercises.
- Established positive relationships with community partners to expand programming opportunities.
Restaurant Waiter
Nantucket Grill & Bar
Raleigh, NC
02.2022 - 01.2023
- Incorporated a daily structure to ensure all tasks were conducted in an efficient and timely manner.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Resolved customer complaints in a polite manner according to company policy.
- Practiced effective communication between staff members and guests.
Education
High School Diploma -
Wake Field High School
Raleigh, NC06.2022
Skills
- Community Outreach
- Process Improvements
- Communication and coordination techniques
- Detail oriented
- Strong work ethic
- Guest engagement
Education and Training
other
Timeline
Server
Amedeos Italian Restaurant
11.2024 - Current
Case Manager
Green Hill Recovery
09.2023 - 07.2024
Program Facilitator
Green Hill Recovery
09.2023 - 07.2024
Restaurant Waiter
Nantucket Grill & Bar
02.2022 - 01.2023
High School Diploma -
Wake Field High School