HOLLY STEVENS
Bermuda Run
Summary
Motivated and results-driven professional with a proven track record in team leadership and customer service. Experienced in the foodservice industry, adept at identifying client needs and developing tailored solutions. Seeking to leverage strong sales and organizational skills to excel as a Territory Account Executive at Toast, contributing to driving revenue growth and building long-lasting client relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant General Manager - Owner Operator
Tanglewood Pizza Company
05.2018 - Current
- Gained 10% equity within 5 months of working.
- Negotiated contracts with vendors for food supplies, beverages, equipment and other necessary items.
- Utilized a consultative approach to build relationships with customers, enhancing customer satisfaction and loyalty.
- Successfully hired, trained, and coached over 50 staff members on customer service skills, food and beverage knowledge, and food safety, contributing to the overall efficiency and effectiveness of operations.
- Reduced variable costs by 20% through tighter controls on overtime expenditures and inventory waste, demonstrating strong organizational and cost-management skills.
- Implemented a new POS system and launched an online ordering platform, aligning with technology-driven sales processes.
- Conducted regular staff meetings to ensure clear communication and alignment with company goals.
- Collected guest feedback on food served, resolved issues, and provided additional items as necessary, showcasing excellent problem-solving and customer service skills.
- Managing and directing catering operations for various special events, such as wedding ceremonies and business functions to deliver top-notch service.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Oversaw daily operations and handled comprehensive budgets.
Administrative Assistant
Unicor Industries
11.2015 - 10.2017
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements
- Managed incoming phone calls and addressed caller questions, demonstrating strong communication skills.
- Maintained organized physical files and digitized records for easy updating and retrieval, showcasing meticulous attention to detail.
- Juggled multiple projects simultaneously using organizational and analytical skills, ensuring timely completion and accuracy.
- Ensured accurate financial records by managing deposits, fees, and payments.
- Collaborated with vendors to order and maintain inventory of office supplies, obtaining cost-effective pricing and managing vendor relationships.
- Upheld confidentiality of sensitive data through stringent privacy policies.
Education
Associate of Applied Science - Business Management
Forsyth Technical Community College
Winston-Salem, NC06-2005
Skills
- Client Relationship Building
- Team Leadership Development
- Technologically Savvy
- Organizational and Analytical Skills
- Adaptability and Problem-Solving
- Vendor Negotiation and Management
- Cost Control and Inventory Management
- Customer Service Excellence
- Consultative Sales Approach
- Conflict resolution
Certification
ServSafe, 2024
Timeline
Restaurant General Manager - Owner Operator
Tanglewood Pizza Company
05.2018 - Current
Administrative Assistant
Unicor Industries
11.2015 - 10.2017
Associate of Applied Science - Business Management
Forsyth Technical Community College
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