Summary
Overview
Work History
Education
Skills
Timeline
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Holly White

Whiteville

Summary

Dynamic and results-driven professional with extensive experience in customer service at McDonald’s and Jersey Mike's Subs. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in cash handling and multitasking, consistently achieving high-quality service and fostering positive team environments. Committed to delivering exceptional results in fast-paced settings.

Overview

9
9
years of professional experience

Work History

Crew Member

McDonald’s
02.2025 - Current
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Increased customer satisfaction with prompt and accurate order taking.
  • Boosted repeat customer rates by providing friendly and engaging service.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Brewed coffee and tea and changed out drink station syrups.

Jewelry Sales Associate

JC Penny Co
05.2022 - 01.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.

Crew Member

Jersey Mike's Subs
06.2016 - 08.2017
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Fostered positive team environment by assisting coworkers during rush periods.
  • Enhanced customer experiences by quickly addressing and resolving complaints.
  • Accurately operated cash register to process customer payments.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.

Education

Associate of Arts - Gender Studies

Florence-Darlington Technical College
Florence, SC

High School Diploma -

Lake View High School
Lake View, SC

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Cash handling

Timeline

Crew Member

McDonald’s
02.2025 - Current

Jewelry Sales Associate

JC Penny Co
05.2022 - 01.2023

Crew Member

Jersey Mike's Subs
06.2016 - 08.2017

Associate of Arts - Gender Studies

Florence-Darlington Technical College

High School Diploma -

Lake View High School

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Holly White