Holly Smith
Clayton
Summary
Motivated professional with excellent communication, time management, problem solving and computer skills. Compassionate and patient with a goal for making customers feel comfortable and creating long term relationships. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet the needs of the company and customers alike.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Care Advocate
AIRCare Health (Humankind)
07.2023 - Current
- Delivered exceptional customer service to every customer by using knowledge of services and creating welcoming, positive experiences.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Promoted a supportive and inclusive environment among care team members, fostering collaboration and mutual respect.
- Making outbound call, taking incoming calls and scheduling calls for customers as well as logging call information into database.
- Proven ability to learn quickly and adapt to new situations.
- Making up to 250 calls a day, explaining our benefit and getting customers over to specialist after agreeing to support
Manager
Sally Beauty
07.2013 - 07.2023
- Provided support for customers quickly and efficiently, displaying excellent customer service
- Recommended appropriate products based on customers lifestyle, budget and preference
- Developed relationships with new and existing customers creating loyalty through communication techniques
- Mentored and trained new employees on company policies and procedures
- Managed daily operations including opening and closing, bank runs and customer sales
- Inventory Management
- Data Entry
Associate
Sheetz
01.2012 - 01.2013
- Utilized problem solving skills to resolve any conflicts that may arise among staff members or customers
- Processed cash and credit payments utilizing POS tools
- Provided helpful advice to customers on product selection based on their needs or preferences
- Greeted customers with friendly attitude to establish positive store atmosphere
- Kept work area clean, organized, secure and free from safety hazards at all times
Education
Associate In Science (A.S.) - Cosmetology
Wake Tech Community College
Raleigh, NC08.2014
Skills
- Problem Solving
- Time Management
- Critical Thinking
- Empathetic
- Excellent Communication
- Multitasking and organization
- Data entry
- Friendly and outgoing
- Customer service
Certification
- Associate Degree in Applied Sciences
- Cosmetology License
Timeline
Care Advocate
AIRCare Health (Humankind)
07.2023 - Current
Manager
Sally Beauty
07.2013 - 07.2023
Associate
Sheetz
01.2012 - 01.2013
- Associate Degree in Applied Sciences
- Cosmetology License
Associate In Science (A.S.) - Cosmetology
Wake Tech Community College
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