Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holly Palinkas

Charlotte

Summary

Dynamic and dedicated professional with a positive attitude and strong relationship-building skills, honed as a Teaching Assistant at Chesterbrook Academy. Proven ability to support diverse learning needs and foster student engagement, while effectively managing classroom behavior. CPR certified, with a flexible work schedule and a commitment to creating a safe, productive environment.

Overview

7
7
years of professional experience

Work History

Teaching Assistant

Chesterbrook Academy Preschool
03.2024 - Current
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Fostered strong relationships with parents through regular communication about student progress, concerns, and achievements.
  • Supported lead teacher in developing curriculum materials, tailoring instruction to meet diverse learning needs.
  • Managed classroom technology, enabling seamless integration of digital resources into teaching.
  • Assisted in organization of school events, enhancing school community and student experience.
  • Coordinated with parents and teachers to discuss student progress and address concerns.
  • Provided feedback on student's work, guiding improvements and encouraging continuous learning.
  • Developed materials for classroom teachers to support instruction, lab work or in-class activities.
  • Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
  • Encouraged small groups to discuss topics and explore concepts through hands-on activities.

Server/Takeout/Hostess

Metro Diner
07.2023 - 02.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Answered customer questions about hours, seating, and menu information.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Cultivated warm relationships with regular customers.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Event Staff Member

Best Impressions Catering
05.2023 - 08.2023
  • Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Helped create memorable experiences by actively engaging with guests during interactive program elements.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.
  • Enhanced event attendee experience by providing excellent customer service and addressing any concerns.
  • Responded to inquiries from attendees and addressed any issues or complaints.

Hostess/Busser/Assistant Food Runner

Outback Steakhouse
05.2022 - 08.2022
  • Reset and cleaned tables quickly to prepare for new customers.
  • Received consistent positive feedback from both guests and management on attentiveness and professionalism in fulfilling duties.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Enhanced dining experience by promptly delivering dishes to customers and ensuring accurate order fulfillment.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Helped reduce wait times for customers by efficiently organizing food pickup from the kitchen to assigned server sections.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Trained new staff in bussing and cleaning procedures.

Starbucks Barista/Cashier

Starbucks
08.2021 - 12.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Greeted customers entering store and responded promptly to customer needs.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Welcomed customers and helped determine their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Built relationships with customers to encourage repeat business.

Hostess/Busser

Hawthorne's Pizza
03.2021 - 08.2021
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Concession Stand Worker

MARA (Matthews Athletic Recreation Association)
03.2018 - 08.2021
  • Used cash register to tender change and process cash and credit card payments.
  • Ensured customer satisfaction through accurate order taking and prompt delivery of food items.
  • Handled customer complaints calmly and professionally, working towards swift resolutions that maintained positive relationships with patrons.
  • Adhered to health and safety regulations, maintaining proper food handling practices at all times.
  • Responded to customer complaints to help resolve issues.
  • Maintained clean, organized workspace according to operational standards.
  • Maintained high standards of customer service in high-volume, fast-paced operations.
  • Assisted in inventory management, keeping track of stock levels and promptly ordering supplies as needed.

Hostess/Busser

Jekyll & Hyde Taphouse and Grill
08.2020 - 03.2021
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
  • Answered phone calls to take orders, give information and document reservations.
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
  • Completed daily side work and opening and closing duties without fail.

Education

Intended Nursing - Nursing, Social Work

East Carolina University
Greenville, NC

Skills

  • Positive attitude
  • Computer skills
  • Relationship building
  • Calm and patient demeanor
  • Classroom support
  • Mentoring students
  • Helping students with special needs
  • Cleaning and sanitizing
  • Supervising student activities
  • Small group and individual assistance
  • Behavior modeling
  • CPR/First aid certification
  • Flexible work schedule

Timeline

Teaching Assistant

Chesterbrook Academy Preschool
03.2024 - Current

Server/Takeout/Hostess

Metro Diner
07.2023 - 02.2024

Event Staff Member

Best Impressions Catering
05.2023 - 08.2023

Hostess/Busser/Assistant Food Runner

Outback Steakhouse
05.2022 - 08.2022

Starbucks Barista/Cashier

Starbucks
08.2021 - 12.2021

Hostess/Busser

Hawthorne's Pizza
03.2021 - 08.2021

Hostess/Busser

Jekyll & Hyde Taphouse and Grill
08.2020 - 03.2021

Concession Stand Worker

MARA (Matthews Athletic Recreation Association)
03.2018 - 08.2021

Intended Nursing - Nursing, Social Work

East Carolina University

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Holly Palinkas