Holly Leifheit
Charlotte
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
Work History
Senior Claims Representative
UnitedHealth Group
05.2023 - Current
- Interpreted policy guidelines to process claims accurately and compliantly.
- Maintained electronic records with precision using specialized claim systems.
- Supported internal teams by troubleshooting claim issues and providing case updates. - Managed confidential health information with accuracy and discretion.
Administrative Assistant
Wells Fargo
10.2022 - 05.2023
- Delivered administrative support to legal professionals, managing calendars, meetings, and travel via Concur.
- Processed invoices, travel expenses, and prepared meeting documentation.
- Managed visitor coordination and acted as the point of contact for internal and external stakeholders.
Office Coordinator
Pettinato's Children Dentistry
01.2018 - 10.2022
- Oversaw front office operations including patient check-ins, scheduling, and insurance verification.
- Created reports, handled payment processing, and maintained patient account accuracy.
- Facilitated internal training, policy updates, and revenue monitoring initiatives.
Administrative Assistant
Logical Position
02.2020 - 09.2020
- Scheduled and coordinated meetings, created presentations, and supported project documentation.
- Maintained supply inventory and distributed all incoming communications and mail.
- Accurately entered data into tracking systems and assisted management with reporting.
Office Coordinator
Great Expressions Dental Centers
11.2016 - 01.2018
- Scheduled patient visits, managed referrals, and monitored prescription requests.
- Maintained HIPAA compliance while handling sensitive patient information.
- Contributed to staff hiring, training, and performance tracking initiatives.
Claims Representative
Express Scripts
08.2012 - 06.2016
- Responded to pharmacy benefit inquiries and provided plan education to clients.
- Recorded client communications accurately across multiple systems.
- Assisted with identifying service gaps through trend analysis and reporting.
Education
High School Diploma -
Camden County High School
Kingsland, GA05-2009
Skills
- Administrative Support
- Data Entry
- Billing
- Calendar Management
- Customer Service
- Account Management
Timeline
Senior Claims Representative
UnitedHealth Group
05.2023 - Current
Administrative Assistant
Wells Fargo
10.2022 - 05.2023
Administrative Assistant
Logical Position
02.2020 - 09.2020
Office Coordinator
Pettinato's Children Dentistry
01.2018 - 10.2022
Office Coordinator
Great Expressions Dental Centers
11.2016 - 01.2018
Claims Representative
Express Scripts
08.2012 - 06.2016
High School Diploma -
Camden County High School
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