Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holly Cozart

Henderson

Summary

Dynamic Store Manager with a proven track record at Dollar General , excelling in customer service and inventory management. Skilled in training and mentoring staff, enhancing customer satisfaction through effective problem-solving. Achieved significant improvements in store operations, fostering a positive work environment while driving sales growth.

Overview

8
8
years of professional experience

Work History

Store Manager

Dollar General Distribution Center
03.2024 - 04.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Assistant Manager

Speedway Gas Station
03.2023 - 03.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.

Inventory Specialist

Pacific Coast Feather Company
11.2020 - 03.2024
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
  • Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
  • Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
  • Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
  • Optimized storage layouts by analyzing space usage patterns, leading to increased capacity without additional expense or construction requirements.
  • Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
  • Assisted in implementing a new inventory management system, resulting in more accurate record-keeping and reduced errors.
  • Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
  • Implemented barcode scanning technology within the warehouse, speeding up item retrieval times during order fulfillment processes significantly.

Insurance Customer Service Representative

RemX Specialty Staffing
06.2017 - 11.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Documented customer interactions and transactions for accurate, up-to-date records.
  • Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
  • Completed customer applications and updated records to reflect current information.
  • Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
  • Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
  • Assisted customers with completing insurance documents to avoid missed information.
  • Processed insurance policy cancellations and renewals quickly to meet call time targets.
  • Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
  • Liaised with insurance carriers to resolve billing errors and discrepancies.

Education

Yes -

Louisburg Highschool
Louisburg, NC

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Inventory management
  • Store merchandising
  • Recruitment and hiring

Timeline

Store Manager

Dollar General Distribution Center
03.2024 - 04.2025

Assistant Manager

Speedway Gas Station
03.2023 - 03.2024

Inventory Specialist

Pacific Coast Feather Company
11.2020 - 03.2024

Insurance Customer Service Representative

RemX Specialty Staffing
06.2017 - 11.2020

Yes -

Louisburg Highschool

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Holly Cozart