Open To Work
HOLLY HAND
Shawboro
Work Preference
Summary
Results-driven professional with expertise in managing educational environments and administrative processes. Proven track record in maintaining accurate records, resolving billing issues, and improving workflow efficiency. Strong analytical skills and attention to detail ready to enhance client service operations.
Overview
1
1
Certification
10
10
years of professional experience
Work History
LONG-TERM SUBSTITUTE TEACHER
Camden County Public Schools
01.2022 - Current
- Managed classrooms of up to 24 students, fostering an organized and conducive learning environment
- Followed lesson plans and adapted quickly to changing assignments and schedules
- Demonstrated consistent reliability by arriving on time and fulfilling responsibilities, contributing to a stable classroom environment in fast-paced settings
- Recorded attendance and maintained student records, ensuring accurate documentation for administrative compliance
- Communicated professionally with staff, parents, and school administrators
CLIENT SERVICES REPRESENTATIVE
G.R. Little Agency
01.2019 - 01.2021
- Utilized strong communication and problem-solving skills to support clients and internal accounting processes
- Assisted in reconciling accounts and resolving billing issues to enhance customer satisfaction
- Processed customer payments, invoices, and account updates with high accuracy
- Maintained financial records and secured client documentation to ensure compliance and confidentiality
- Streamlined data entry and followed up on account inquiries to improve workflow efficiency
SECRETARY
Corinth Baptist Church
01.2017 - 01.2019
- Managed communications and supported daily office operations to enhance workflow and team collaboration
- Provided administrative support by scheduling appointments, performing data entry, and managing documents to ensure smooth office operations
- Maintained accurate records and assisted with billing and office accounting to facilitate financial processes
Education
High School Diploma -
Camden County High School
Camden County06-2006
Some College (No Degree) - Elementary Education
Elizabeth City State University
Elizabeth City, NCSkills
- Classroom management
- Communication skills
- Problem solving
- Time management
- Adaptability
- Administrative support
- Record keeping
- Data entry
- Feedback delivery
- Personalized care
- Accountability
Certification
- Substitute Teacher Certification, Camden County Public Schools, 01/01/22 - 12/31/26
- North Carolina Property and Casualty Producer License, A.D. Banker & Company, 01/01/21
- Intuit Academy Bookkeeping Professional Certificate, Coursera, In Progress (Expected completion: 12/31/26)
Timeline
LONG-TERM SUBSTITUTE TEACHER
Camden County Public Schools
01.2022 - Current
CLIENT SERVICES REPRESENTATIVE
G.R. Little Agency
01.2019 - 01.2021
SECRETARY
Corinth Baptist Church
01.2017 - 01.2019
High School Diploma -
Camden County High School
Some College (No Degree) - Elementary Education
Elizabeth City State University