Holly Garrity
Clayton
Summary
Results-driven District Claims Manager with 20 years' experience in dispute resolution, regulatory compliance, and process improvement. Proven track record of enhancing claims processing efficiency and resolving escalated customer issues effectively.
Overview
1
1
Certification
17
17
years of professional experience
Work History
District Claims Manager
NC Farm Bureau Mutual Insurance
Wilson
05.2022 - Current
- Implemented process improvements to enhance claim handling efficiency.
- Reviewed claim files for accuracy and completeness before approval.
- Managed claims processing and ensured compliance with company policies.
- Resolved disputes between claimants and insurance representatives effectively.
- Resolved escalated customer issues by providing effective solutions in a timely manner.
- Prepared detailed reports on claim status and activities for management review.
Regional Claims Supervisor
NC Farm Bureau Mutual Insurance
Raleigh
04.2020 - 05.2022
- Reviewed, analyzed and approved complex claims for accuracy and compliance with state and federal regulations.
- Managed claims processes across multiple regions for effective resolution.
- Resolved customer complaints regarding denied or delayed claims within specified timeframes.
- Maintained up-to-date knowledge of relevant laws, regulations, policies, procedures, trends, developments, systems and technologies.
Master Field Adjuster
NC Farm Bureau Mutual Insurance
Wilson
04.2009 - 04.2020
- Evaluated property damage claims for residential and commercial clients.
- Inspected properties to determine the extent of damage and required repairs.
- Managed multiple claims simultaneously, ensuring timely evaluations and responses.
- Collaborated with policyholders to gather necessary documentation and evidence.
- Developed detailed reports outlining damage assessments and recommended actions.
- Prepared detailed reports documenting investigation results.
- Trained junior adjusters on best practices and industry standards.
Education
Bachelor of Science - Education
East Carolina University
Greenville, NC05-2004
Skills
- Claims analysis
- Regulatory compliance
- Report preparation
- Customer relationship management
- Time management
- Planning and organization
- Team leadership
- Conflict management
- Critical thinking
Certification
- AIC, AIS, AINS, AIC-M, Ag Advisor
Timeline
District Claims Manager
NC Farm Bureau Mutual Insurance
05.2022 - Current
Regional Claims Supervisor
NC Farm Bureau Mutual Insurance
04.2020 - 05.2022
Master Field Adjuster
NC Farm Bureau Mutual Insurance
04.2009 - 04.2020
Bachelor of Science - Education
East Carolina University