Holly Dixon
Spindale
Summary
Dynamic customer service professional with nearly 10 years of experience in retail environments, dedicated to enhancing customer satisfaction and driving sales. Recognized for a strong work ethic, quick adaptability, and a commitment to accountability. Proficient in Apple and Windows operating systems, with extensive knowledge of Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook. Experienced in invoicing and adept at managing daily inventories and deliveries to ensure seamless operations.
Overview
14
14
years of professional experience
Work History
Lead Veterinary Assistant
Hinkle's Pet Hospital
01.2016 - Current
- Assisting Veterinarians with patients
- Performing diagnostics on patients such as Bloodwork, radiographs, hospitalizations
- Assist in answering multiple phone lines.
- Triage clients when needed
- Ensuring all protocols are followed to have a decent work flow
- Filling medications as needed
- Documenting all files ensuring every patient chart is updated
Customer Service
Folks
06.2013 - 12.2015
- Provide exceptional customer service to a variety of individuals on a daily basis.
- Entering items into an inventory system.
- Printing and maintaining inventories for each order.
- Using computer applications to keep up with locations of orders.
- Ability to work independently or in a team to complete tasks in a timely manner.
- Preparing orders for delivery to main location for processing.
- Daily cleaning and dusting.
- Driving company vehicle to other store locations to pick up and drop off orders.
Deli Clerk
Ingles Markets
05.2012 - 08.2012
- Provided customer service to a very diverse population of approximately 100 people daily.
- Able to provide thorough information on all products that are sold.
- Ability to use deli machinery in a safe manner.
- Following all ServSafe codes in order to maintain a clean work environment.
- Knowledge of how to handle food items safely.
- Communicated efficiently with coworkers while working in a large team environment.
- Managed daily inventories and upkeep of losses and sales.
- Entered sales into POS systems.
- Volunteer at Love Valley Baptist Church Assisted church members in cleaning up trash and maintaining esthetic appearance of other churches as well as the community.
- Other volunteer work included assisting the church with serving meals to a number of homeless individuals.
- Volunteer work was done during times of unemployment and job searching.
Education
Diploma -
Crest High School
Shelby, NC06.2012
Skills
- Healthcare customer service
- Proficient in computer applications
- Customer Service
- Customer Care
- Customer Support
- Telephone communication
- Documentation and reporting
- Proficient in shorthand transcription
- Office administration
- Multi-Line Telephone Systems
- Conflict Resolution
- Database administration
- Organizing and categorizing
- Detailed account reconciliation
- Administrative support
- Proficient in handling phone inquiries
- Organization skills
- Performance improvement
- Technical Support
- Appointment coordination
- Verbal and written communication
Timeline
Lead Veterinary Assistant
Hinkle's Pet Hospital
01.2016 - Current
Customer Service
Folks
06.2013 - 12.2015
Deli Clerk
Ingles Markets
05.2012 - 08.2012
Diploma -
Crest High School