Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Holland Carr

Greensboro

Summary

Dynamic customer service professional with proven expertise at Harris Teeter, excelling in conflict resolution and relationship building. Recognized for enhancing customer loyalty through empathetic communication and critical thinking. Adept at analyzing service metrics to drive improvements, ensuring high satisfaction rates and fostering a positive team culture.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Harris Teeter
08.2010 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.

Loader and Unloader

UPS
06.2012 - 08.2013
  • Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
  • Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
  • Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
  • Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
  • Ensured timely deliveries by consistently meeting deadlines for loading and unloading tasks.
  • Enhanced overall team performance by sharing knowledge and tips on efficient loading and unloading techniques with fellow employees.
  • Increased safety on job, adhering strictly to protocols during loading operations.
  • Facilitated smoother operations by maintaining clean and organized workspaces.

Housekeeper

Morning View Care Center
08.2012 - 12.2012
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.

Sorter

Goodwill
06.2010 - 01.2011
  • Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
  • Used hand-held scanners to sort items into specific categories.
  • Stacked items according to weights, sizes, types, and picking priorities.
  • Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
  • Operated pallet jacks to move large and heavy items for sorting.
  • Maintained high standards of cleanliness and safety within the workplace, reducing potential hazards during the sorting process.
  • Followed company policies and procedures to produce consistent work results.
  • Trained new employees on proper sorting procedures, promoting consistency across the team.
  • Collaborated with team members to identify and address areas needing improvement in the sorting process.
  • Maintained clean and organized work area to facilitate smoother sorting operations.

Education

High School Diploma -

Page High School
Greensboro, NC
05-2012

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Customer satisfaction measurement

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Timeline

Housekeeper

Morning View Care Center
08.2012 - 12.2012

Loader and Unloader

UPS
06.2012 - 08.2013

Customer Service Representative

Harris Teeter
08.2010 - Current

Sorter

Goodwill
06.2010 - 01.2011

High School Diploma -

Page High School

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Holland Carr